Remote Care Rostering Coordinator

Sharesource Australia BPO; Makati; Remote; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Open Culture

Long-term growth

Job summary

Sharesource Australia BPO is seeking a Rostering Coordinator to be the first point of contact for clients, coordinating care worker rosters, and ensuring smooth operations. The role emphasizes problem-solving, multitasking, and adapting to competing priorities to deliver high-quality care.

Based in the Philippines with remote and hybrid flexibility, you will join our Service Delivery Rostering and Scheduling team, connecting clients with dedicated support workers and maintaining compliant,

Qualifications

• 1+ year of professional experience as a scheduler or rostering officer in community aged care, NDIS or related industry handling AU clients.
• Proven excellent client service manner with ability to build rapport with clients, families, carers, and referral sources.
• Advanced time management and organisational skills; highly efficient, reactive, and adaptive.
• Forward planner and analytical thinker with high attention to detail.
• Thrives in a fast-paced environment and performs well under time pressure.
• Strong problem-solving, negotiation, and conflict-resolution skills; coachable and eager to learn.
• Ability to develop, implement, and evaluate organisational and client-focused documentation and systems.
• Capable of creating and promoting a positive, supportive culture where staff are valued.
• Excellent computer literacy, including Enterprise Management Software and MS Office suite (Office 365, Excel, Outlook, PowerPoint, Adobe).
• Willing to work 6 days a week (Tue-Fri 2:30 PM-9:30 PM PH; Sat-Sun 6:00 AM-3:00 PM PH) with 1-hour meal break; Monday off.

Responsibilities

• Assisting with handling a high volume of incoming telephone and internet enquiries.
• Scheduling services for clients by rostering care workers based on qualifications and availability; creating master rosters and handling daily changes.
• Managing system shift notes and directing them to the intended recipient.
• Preparing invoices and mailing them promptly.
• Updating mandatory compliance items in due time.
• The role is fast-paced; must multi-task and adapt under pressure.

Skills

Scheduling

Client service

Time management

Analytical thinking

Problem solving

Tools

Office 365

Excel

Outlook

Adobe

Job description

Sharesource Australia BPO is seeking a Rostering Coordinator to be the first point of contact for clients, coordinating care worker rosters, and ensuring smooth operations. The role emphasizes problem-solving, multitasking, and adapting to competing priorities to deliver high-quality care.

Based in the Philippines with remote and hybrid flexibility, you will join our Service Delivery Rostering and Scheduling team, connecting clients with dedicated support workers and maintaining compliant,