Remote Scheduler & Admin for Care Ops

Sharesource; Hinoba-an; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Open culture

Supportive team and growth

Job summary

Sharesource is seeking a Scheduling Coordinator to be the primary contact for clients, rostering care workers and ensuring smooth operations. This role supports clients to live independently by connecting them with dedicated support workers across Australia and Canada.

Remote work with occasional onsite activities in the Philippines is required. The position demands at least one year of scheduling experience in aged care or related sectors, strong client service, and superb time management.

Qualifications

• At least 1 year of professional experience as a scheduler or rostering officer in aged care or related AU client support.
• Excellent client service and relationship-building skills with clients, families, carers and referral sources.
• Advanced time management, organizational skills and attention to detail.
• Forward planning, analytical thinking, and ability to work under pressure and time constraints.
• Problem solving, negotiation and conflict resolution skills; willingness to learn and be coachable.
• Ability to develop and evaluate documentation and systems focused on clients and operations.
• Ability to foster a positive, supportive culture where staff are valued.
• Proficient with Enterprise Management Software and Microsoft Office Suite (Office 365, Excel, Outlook, PowerPoint, Adobe).

Responsibilities

• Assist with handling a high volume of incoming queries by phone and online.
• Schedule services for clients by rostering care workers based on qualifications and availability.
• Create master rosters and manage daily roster changes.
• Manage system shift notes and redirect as needed.
• Prepare invoices and mail them in a timely manner.
• Update mandatory compliance items promptly.

Skills

Communication

Time management

Organizational skills

Problem solving

Adaptability

Tools

MS Office

Excel

Outlook

Adobe

Job description

Sharesource is seeking a Scheduling Coordinator to be the primary contact for clients, rostering care workers and ensuring smooth operations. This role supports clients to live independently by connecting them with dedicated support workers across Australia and Canada.

Remote work with occasional onsite activities in the Philippines is required. The position demands at least one year of scheduling experience in aged care or related sectors, strong client service, and superb time management.