Remote Scheduling & Admin Coordinator (Aged Care)

Sharesource; Davao City; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Work-life balance

Open culture

Training & growth opportunities

Job summary

Sharesource is seeking a scheduling coordinator based in the Philippines to rostER care workers and manage client onboarding and service delivery. This role focuses on high-volume inquiries, rostering accuracy, and timely invoicing to support AU client services.

Join a dynamic team delivering quality care while maintaining compliance and excellent client relations. The position offers remote + hybrid flexibility and opportunities for growth within a B-Corp environment.

Qualifications

• At least a year of professional experience as a scheduler or rostering officer in community aged care or related AU-focused work.
• Strong client service mindset with professional communication.
• Excellent time management and attention to detail.

Responsibilities

• Handle high-volume enquiries from clients and families by phone and web.
• Coordinate with clients, families, carers, referrals and internal teams.
• Assess client needs and support onboarding through service delivery.
• Schedule and roster care workers based on client needs and availability.
• Create and maintain rosters and manage daily schedule changes.
• Manage client records, documentation and compliance in Visual Care/CRM.
• Prepare and send invoices within required timeframes.
• Support billing, expenses, timesheets and payroll admin.
• Assist care worker recruitment, onboarding, and training.
• Handle client service enquiries and support business development.
• Provide rotating after-hours, weekend and public holiday on-call support.

Skills

Client service

Communication

Time management

Problem solving

Office software

Education

1+ year scheduling experience

Tools

Visual Care/CRM

MS Office

Office 365

Excel

Job description

Sharesource is seeking a scheduling coordinator based in the Philippines to rostER care workers and manage client onboarding and service delivery. This role focuses on high-volume inquiries, rostering accuracy, and timely invoicing to support AU client services.

Join a dynamic team delivering quality care while maintaining compliance and excellent client relations. The position offers remote + hybrid flexibility and opportunities for growth within a B-Corp environment.