Remote Rostering Coordinator — Care Scheduling Pro

ShareSource Australia; Makati; Remote; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Remote work

Hybrid flexibility

Work-life balance

Open culture

Training and coaching

International opportunities

Job summary

Sharesource is seeking a Rostering Coordinator to be the first point of contact for clients and to manage rosters for care workers ensuring smooth operations. The role emphasizes problem-solving, prioritising tasks, and building strong client relationships in a fast-paced environment.

You will contribute to connecting clients with dedicated support workers, ensuring compliance and timely invoicing while working a hybrid remote model with occasional onsite activities in the Philippines.

Qualifications

• At least 1 year of professional experience as a scheduler or rostering officer in the care sector dealing with AU clients.
• Proven client service skills and ability to build rapport with clients, families, carers, and referrals.
• Advanced time management and organisational skills; efficient, reactive and adaptable.
• Forward planning and analytical thinking with high attention to detail.
• Proficient with Enterprise Management Software and Microsoft Office suite.

Responsibilities

• Assisting with handling a high volume of incoming telephone and internet enquiries.
• Scheduling services for clients by rostering care workers based on qualifications and availability; creating master rosters and managing changes.
• Managing system shift notes and directing to the intended recipient.
• Preparing invoices and mailing them promptly.
• Updating mandatory compliance items in a timely manner.
• The role is fast-paced and requires multi-tasking and working under pressure.

Skills

Scheduler experience

Client service

Time management

Attention to detail

Conflict resolution

Tools

Enterprise Management Software

Microsoft Office

Excel

Outlook

PowerPoint

Adobe

Job description

Sharesource is seeking a Rostering Coordinator to be the first point of contact for clients and to manage rosters for care workers ensuring smooth operations. The role emphasizes problem-solving, prioritising tasks, and building strong client relationships in a fast-paced environment.

You will contribute to connecting clients with dedicated support workers, ensuring compliance and timely invoicing while working a hybrid remote model with occasional onsite activities in the Philippines.