Care Scheduling & Admin Coordinator — Remote

Sharesource; Makati; Hybrid; PHP 268,000 - 446,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Work-Life Balance and Flexibility

Open Culture

Training & Growth

BCorp company

Job summary

Sharesource in Manila is seeking a Scheduling Coordinator to be the first point of contact for clients. You will roster care workers, manage inquiries, and keep rosters up to date in a fast-paced environment.

The role requires at least one year of scheduling or rostering experience in community aged care or related fields, strong client service, and proficiency in MS Office. Remote + hybrid flexibility and supportive team environment offered.

Qualifications

• At least 1 year of scheduling/rostering experience in community aged care or related industry handling AU clients.
• Proven excellent client service and ability to build rapport with clients, families, carers and referrals.
• Advanced time management and organizational skills, highly efficient and reactive.
• Proficient with MS Office and enterprise software.
• Willingness to learn and be coachable; able to work in a fast-paced environment with changing hours.

Responsibilities

• Assisting with handling high volume of incoming telephone and internet enquiries.
• Scheduling services for clients by rostering care workers based on qualifications and availability; creating master rosters and managing daily changes.
• Managing system shift notes and redirecting as needed.
• Preparing invoices and mailing them out in a timely manner.
• Updating mandatory compliance items in a timely manner.
• The role is fast-paced; you must multi-task and adapt under pressure.

Skills

Scheduling

Client service

Time management

Communication

Problem solving

Tools

Microsoft Office

Excel

Outlook

Adobe

Job description

Sharesource in Manila is seeking a Scheduling Coordinator to be the first point of contact for clients. You will roster care workers, manage inquiries, and keep rosters up to date in a fast-paced environment.

The role requires at least one year of scheduling or rostering experience in community aged care or related fields, strong client service, and proficiency in MS Office. Remote + hybrid flexibility and supportive team environment offered.