Ride-sharing Account at CNX Spark! Customer Service Rep

Concentrix; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Job summary

A customer service company in Quezon City seeks candidates for a role providing support to ride-sharing users via phone, email, and chat. Successful candidates should have a high school diploma and 0-2 years of customer service experience, along with strong communication skills. The position requires a flexible schedule, including evenings and weekends.

Qualifications

• 0–2 years of customer service experience required.
• Ability to adapt to changing situations.
• Fluent English communication and friendly demeanor.

Responsibilities

• Provide exemplary customer service to ride-sharing users.
• Assist customers in resolving ride-sharing issues.
• Maintain accurate records of customer interactions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes and customer satisfaction.

Skills

Proficient in English communication

Strong customer service skills

Ability to work in a fast-paced environment

Education

High School Diploma or equivalent

Job description

Responsibilities

• Provide exemplary customer service to ride-sharing users via phone, email, and chat.
• Assist customers in resolving issues related to their ride-sharing experience.
• Profile and recommend solutions based on customer needs and feedback.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Proficient in English language communication.
• Skills and Competencies: Strong customer service skills with a friendly demeanor.
• Qualities and Traits: Ability to work in a fast-paced environment and adapt to changing situations.
• Working Conditions: Flexible schedule, including evenings and weekends may be required.