Concentrix Spark is Hiring for Ride-hailing Account! Customer Service Representative

Concentrix; Quezon City; On-site; PHP 167,400 - 223,200; Full time

Job summary

A customer service provider based in Quezon City is seeking a Customer Service Representative for ride-hailing services. This role involves assisting customers with inquiries and resolving issues via phone, chat, and email. The ideal candidate possesses a High School Diploma and strong problem-solving abilities. No prior experience is required, making it an excellent opportunity for entry-level candidates to develop their skills.

Responsibilities

• Provide exceptional customer service support for ride-hailing services.
• Assist customers with inquiries, complaints, and technical issues via phone, chat, and email.
• Resolve customer concerns in a timely and efficient manner, ensuring customer satisfaction.
• Collaborate with team members to enhance service quality and address common issues.
• Maintain accurate records of customer interactions and feedback for quality assurance.

Skills

Strong English language proficiency

Excellent customer service skills

Strong problem-solving abilities

Patience

Empathy

Proficiency with customer management systems

Basic computer skills

Education

High School Diploma or equivalent

Job description

Concentrix Spark is Hiring for Ride-hailing Account! Customer Service Representative

Concentrix

On-site — Quezon City • No experience required • High/Senior High School • Full-time

Job Description

Overview

Provide exceptional customer service support for ride-hailing services. Assist customers with inquiries, complaints, and technical issues via phone, chat, and email. Resolve customer concerns in a timely and efficient manner, ensuring customer satisfaction. Collaborate with team members to enhance service quality and address common issues. Maintain accurate records of customer interactions and feedback for quality assurance.

Responsibilities

• Provide exceptional customer service support for ride-hailing services.
• Assist customers with inquiries, complaints, and technical issues via phone, chat, and email.
• Resolve customer concerns in a timely and efficient manner, ensuring customer satisfaction.
• Collaborate with team members to enhance service quality and address common issues.
• Maintain accurate records of customer interactions and feedback for quality assurance.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years of customer service experience
• Skills and Competencies: Strong English language proficiency
• Skills and Competencies: Excellent customer service skills
• Qualities and Traits: Strong problem-solving abilities, patience, and empathy
• Digital Skills: Proficiency with customer management systems and basic computer skills