Customer Service Representative (Technical Account)

aldesabpo; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Job summary

aldesabpo in Cebu City seeks a Customer Service Representative to provide exceptional support through phone, email and live chat. You will address inquiries, resolve issues, process orders, and ensure satisfaction with timely, accurate responses.

You will maintain records, assist with returns or exchanges, and help troubleshoot problems while coordinating with sales and technical teams. The role suits a reliable, friendly multi-tasker eager to learn.

Qualifications

• High school diploma or equivalent; college level can be an advantage.
• Excellent people skills and friendly, engaging communication.
• Ability to multi-task in a fast-paced environment; good time management.
• Willingness to learn and be trainable with minimum experience expected.

Responsibilities

• Respond to inquiries via phone, email, or chat promptly and professionally.
• Identify and resolve issues, ensuring customer satisfaction with products or services.
• Provide accurate product or service information, including pricing and availability.
• Assist with orders, returns, exchanges, and ensure data accuracy.
• Troubleshoot product-related problems and guide customers as needed.
• Maintain detailed records of interactions, complaints, inquiries, and resolutions.
• Collaborate with sales or technical support to resolve complex concerns.
• Promote relevant products or services meeting customer needs; gather feedback.

Skills

People skills

Detail-oriented

Multi-tasking

Problem-solving

Adaptable

Education

High school diploma / college level

Job description

About the role

The Customer Service Representative (CSR) is responsible for providing exceptional customer support through various communication channels, including phone, email, and live chat. This role involves addressing customer inquiries, resolving issues, processing orders, and ensuring overall satisfaction with products or services. The CSR will work to ensure a positive customer experience by delivering timely, accurate, and helpful responses to both internal and external stakeholders. Additionally, the CSR will maintain detailed records of customer interactions, process returns or exchanges and assist in troubleshooting technical problems when needed.

Key responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner

• Identify and resolve customer issues or concerns, ensuring their satisfaction with products or services

• Provide accurate product or service information to customers, including details about features, pricing, and availability

• Assist with order placements, cancellations, returns, or exchanges, ensuring accurate information is captured

• Troubleshoot and guide customers through product-related issues or technical difficulties when necessary

• Maintain clear and accurate records of all customer interactions, including complaints, inquiries, and resolutions

• Identify opportunities to promote additional products or services that meet customer needs

• Gather customer feedback and report common issues to management for service improvements

• Work closely with other departments, such as sales or technical support, to resolve complex customer concerns

• Ensure compliance with company policies, including those regarding returns, refunds, and privacy protection

About you

• High school diploma or equivalent; College Graduate or College Level

• Excellent people skills, approachable, engaging and friendly

• Detail-oriented with a strong ability to work in a fast-paced environment

• Working knowledge of multiple computer systems and software

• Ability to multi-task, prioritize, and manage time effectively

• Capacity to adapt, respond to different personality types and team player

• Flexibility to adapt schedule changes and render overtime as needed

• Strong problem-solving and analytical skills

• With or without experience but are highly trainable and with minimum skills requirements