Customer Service Representative for Concentrix Spark

Concentrix; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in Quezon City is seeking individuals to provide exceptional customer service, assist with product inquiries, and document customer interactions. Candidates should have a high school diploma and 1-3 years of experience in a customer service role. Strong communication and customer service skills are essential. This role requires the ability to manage multiple tasks in a high-volume environment.

Qualifications

• 1-3 years of experience in a customer service role.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Provide exceptional customer service by addressing inquiries.
• Assist customers with product information via various channels.
• Document customer interactions and maintain records.

Skills

Proficiency in English language

Strong customer service skills

Excellent communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Assist customers with product information and service inquiries via various communication channels.
• Document customer interactions and maintain accurate records in the system.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Identify and report recurring issues to enhance service protocols.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1–3 years
• Skills and Competencies: Proficiency in English language; strong customer service skills
• Qualities and Traits: Excellent communication and interpersonal skills
• Responsibilities and Duties: Ability to manage multiple tasks efficiently and effectively
• Working Conditions: Ability to work in a high-volume environment