Customer Service Representative

Meta Interactive Software Solutions Inc.; Parañaque; On-site; PHP 223,200 - 334,800; Full time

Job summary

A technology solutions company in Metro Manila is looking for a customer support representative to resolve customer queries and ensure satisfaction. The ideal candidate has a Bachelor’s degree or has completed 2 years in college, with 1-2 years' experience in chat or call support. Strong communication and problem-solving skills are essential. The role requires onsite work 5 days a week, including holidays.

Qualifications

• Minimum of 1 to 2 years' experience as CSR (Chat/Call Support).
• Must be willing to work onsite, 5 days a week, including holidays.

Responsibilities

• Listen and resolve customer's concerns and queries.
• Respond to complaints and troubleshoot technical problems.
• Collect and analyze customer feedback.

Skills

Good communication skills

Reading comprehension

Problem-solving skills

Education

Bachelor's Degree holder or 2 years in College

Job description

Responsibilities

• Listen and resolve the customer's concerns and queries
• Maintain a positive attitude and calmness
• Respond to complaints, resolve issues and troubleshoot technical problems
• Deliver information about a company's offerings
• Provide proactive and extra‑mile service
• Collect and analyze customer feedback and respond to customer reviews
• Develop and document knowledge into helpful content
• Ensure prompt resolution of customer complaints and review feedback to continually improve the entertainment across the platform
• Identify service gaps and establish programs to address the gaps
• Assist in driving the customer loyalty strategy of the platform and ensure every agent has a strong education on desired programs

Requirements

• 2 years in College or Bachelor's Degree holder
• 1 to 2 years' experience as CSR (Chat/Call Support)
• Good communication, reading comprehension and problem‑solving skills
• Must be willing to work onsite, 5 days a week, shifting schedule and holidays