E-Commerce Account in CNX Bridgetowne! Customer Service Representative

Concentrix; Quezon City; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in Quezon City is seeking a Customer Service Representative to assist customers with e-commerce inquiries and complaints. Candidates should have a High School Diploma and 0–2 years of experience. Strong communication skills and customer service skills are essential. The role involves serving as a point of contact for customers and documenting interactions for service improvement. Offers an office environment with occasional remote duties.

Qualifications

• High School Diploma or equivalent required.
• 0–2 years of experience in customer service or related fields.
• Strong communication skills and a friendly demeanor.

Responsibilities

• Serve as the primary point of contact for customers regarding their e-commerce inquiries and issues.
• Assist customers with product information, order tracking, and resolving complaints effectively.
• Document customer interactions and feedback for continuous improvement of service.

Skills

Proficient in English Language

Excellent Customer Service skills

Strong communication skills

Friendly demeanor

Education

High School Diploma or equivalent

Job description

• Serve as the primary point of contact for customers regarding their e-commerce inquiries and issues.
• Assist customers with product information, order tracking, and resolving complaints effectively.
• Maintain a high level of professionalism and customer service skills in all interactions.
• Collaborate with team members to improve service delivery and enhance customer satisfaction.
• Document customer interactions and feedback for continuous improvement of service.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English Language and Excellent Customer Service skills
• Qualities and Traits: Strong communication skills and a friendly demeanor
• Working Conditions: Office environment with occasional remote duties