On-Site CSR — Ride-Share Support (Graveyard Shift)

TASQ; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

TASQ is seeking Customer Service Representatives to join a fast growing Ride Sharing account in Anonas. You will deliver exceptional service by addressing inquiries, resolving issues, and assisting with customer needs.

Responsibilities include handling inquiries via phone, email, and chat, resolving issues, and maintaining detailed records. The role requires high school completion, 1 year in BPO with 6 months chat or 1 year payroll, strong English, and on-site work in Ortigas, Pasig with

Qualifications

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate records of customer interactions.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints focusing on first-call resolution.
• Maintain accurate and detailed records of customer interactions.
• Collaborate with team members to enhance customer service processes.
• Provide clear and accurate information about products and services.
• Meet or exceed individual and team performance targets.

Skills

Customer service

Communication

First-call resolution

Education

High school diploma

Job description

TASQ is seeking Customer Service Representatives to join a fast growing Ride Sharing account in Anonas. You will deliver exceptional service by addressing inquiries, resolving issues, and assisting with customer needs.

Responsibilities include handling inquiries via phone, email, and chat, resolving issues, and maintaining detailed records. The role requires high school completion, 1 year in BPO with 6 months chat or 1 year payroll, strong English, and on-site work in Ortigas, Pasig with