Customer Service Representative – Ride-Hailing Account

STACKph; Quezon City; On-site; PHP 279,000 - 312,480; Full time

Benefits offered by this job

Free meals

Gym membership

HMO

Job summary

STACKph in Quezon City is hiring a Customer Service Representative for a ride-hailing account. The role handles inquiries from riders and drivers, resolves trip-related concerns, and processes account requests.

Requirements include at least 12 months BPO experience, high school graduate, excellent English, and willingness to work on-site in Bridgetowne. Training provided, competitive salary ₱25,000–₱28,000 with benefits.

Qualifications

• High School Graduate.
• At least 12 months of BPO experience.
• Excellent English communication and customer service skills.
• Basic computer navigation and multitasking abilities.
• Willing to work onsite in Bridgetowne, Quezon City.
• Amenable to shifting schedules, weekends and holidays.
• Paid training.
• HMO and health insurance benefits.
• Government-mandated benefits.
• Performance-based incentives.

Responsibilities

• Handle inbound customer inquiries via phone, chat, or email.
• Assist riders and drivers with trip concerns, account issues, payment inquiries, and app-related support.
• Resolve customer complaints efficiently while maintaining a high level of customer satisfaction.
• Accurately document customer interactions and update account records.
• Follow company policies, quality standards, and security procedures.
• Meet performance metrics for productivity, quality, and customer satisfaction.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Skills

Excellent English communication

Customer service skills

Basic computer navigation

Multitasking abilities

Education

High School Graduate

Job description

Customer Service Representative – Ride-Hailing Account

STACKph

On-site - Quezon City 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund

Free Meals, Gym Membership

Professional Development

Job Training

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Join our team as a Customer Service Representative for a leading Ride-Hailing Account . In this role, you will provide exceptional customer support to riders and drivers by handling inquiries, resolving trip-related concerns, processing account requests, and ensuring a smooth customer experience through professional and timely assistance.

Key Responsibilities

• Handle inbound customer inquiries via phone, chat, or email.
• Assist riders and drivers with trip concerns, account issues, payment inquiries, and app-related support.
• Resolve customer complaints efficiently while maintaining a high level of customer satisfaction.
• Accurately document customer interactions and update account records.
• Follow company policies, quality standards, and security procedures.
• Meet performance metrics for productivity, quality, and customer satisfaction.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

Qualifications

• High School Graduate.
• At least 12 months of BPO experience .
• Excellent English communication and customer service skills.
• Basic computer navigation and multitasking abilities.
• Willing to work onsite in Bridgetowne, Quezon City .
• Amenable to shifting schedules, weekends, and holidays.
• Competitive salary package of ₱25,000–₱28,000
• Paid training
• HMO and health insurance benefits
• Government-mandated benefits
• Performance-based incentives
• Supportive and collaborative work environment
• Employee engagement activities and recognition programs