Retail Assistant

Bamo General Merchandising; Iloilo City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A retail company in Iloilo City is seeking a Retail Assistant responsible for ensuring excellent customer experience, assisting with sales, and managing inventory. Ideal candidates should have strong communication skills, a high school diploma, and possibly some experience in retail. This role offers an opportunity to work in a collaborative team environment.

Qualifications

• High school diploma or equivalent (preferred).
• Previous experience in retail, customer service, or sales preferred.
• Familiarity with point-of-sale (POS) systems is a plus.

Responsibilities

• Greet and assist customers in a friendly manner.
• Upsell and cross-sell products to meet sales targets.
• Stock shelves and monitor inventory levels.
• Maintain cleanliness in the store and fitting rooms.
• Work closely with team members for smooth operations.

Skills

Strong communication and interpersonal skills

Excellent customer service

Basic math skills

Problem-solving skills

Attention to detail

Education

High school diploma or equivalent

Job description

A Retail Assistant plays a key role in ensuring an excellent customer experience in a retail environment. This position involves assisting customers, managing inventory, and maintaining the store's cleanliness and organization. A successful Retail Assistant is friendly, approachable, and dedicated to meeting sales and service goals.

Key Responsibilities

Customer Service

• Greet and assist customers in a friendly and professional manner.
• Address customer inquiries and provide product recommendations.
• Handle complaints and ensure customer satisfaction.

Sales Support

• Upsell and cross-sell products to meet sales targets.
• Operate the point-of-sale (POS) system for transactions, refunds, and exchanges.
• Promote special offers, loyalty programs, and discounts.

Inventory Management

• Stock shelves and ensure product displays are neat and attractive.
• Monitor inventory levels and report shortages.
• Assist with receiving, unpacking, and organizing deliveries.

Store Maintenance

• Maintain cleanliness and tidiness in the store and fitting rooms.
• Follow health and safety regulations.
• Ensure security measures are upheld to prevent theft.

Team Collaboration

• Work closely with team members to ensure smooth store operations.

Qualifications

• Education:
  • High school diploma or equivalent (preferred).
  • Additional certifications in customer service or retail (optional but advantageous).
• Experience:
  • Previous experience in retail, customer service, or sales (preferred but not mandatory for entry-level roles).
  • Familiarity with point-of-sale (POS) systems and cash handling (preferred).
• Skills and Abilities:
  • Strong communication and interpersonal skills.
  • Ability to provide excellent customer service and resolve issues effectively.
  • Basic math skills for handling transactions and cash.
  • Ability to organize and stock inventory efficiently.
  • Problem‑solving skills and the ability to multitask in a fast‑paced environment.
  • Attention to detail to ensure accurate transactions and proper store displays.