Retail Assistant

Saning Store; Iloilo City; On-site; PHP 197,755 - 329,592; Full time

Job summary

A local retail store in Iloilo City is seeking a Retail Assistant to enhance customer service and maintain store operations. Responsibilities include greeting customers, processing transactions, assisting with stock management, and ensuring store cleanliness. Candidates with prior retail experience and strong customer service skills are preferred. This position offers the opportunity to work in a dynamic environment focused on customer satisfaction.

Qualifications

• Preferred experience in retail, sales, or customer service.
• Familiarity with POS systems or cash registers is advantageous.

Responsibilities

• Provide excellent customer service and maintain an organized store environment.
• Assist customers with purchases and provide product information.
• Process transactions using the cash register or POS system.
• Support stock management and maintain cleanliness of the store.

Skills

Customer Service Skills

Sales Skills

Organization and Time Management

Technical Skills

Education

High school diploma or equivalent

Job description

A Retail Assistant is responsible for providing excellent customer service, maintaining a clean and organized store environment, assisting customers with purchases, and supporting the overall daily operations of the store. The role involves working closely with customers to meet their needs while upholding the store's policies and standards.

Key Responsibilities

Customer Service

• Greet and engage customers in a friendly and professional manner.
• Assist customers in finding products and provide product information.
• Resolve customer inquiries and complaints efficiently.

Sales Support

• Process transactions accurately using the cash register or POS system.
• Upsell and cross-sell products to meet sales targets.
• Promote ongoing sales, discounts, and loyalty programs.

Stock Management

• Assist in restocking shelves and ensuring merchandise is displayed attractively.
• Conduct stock checks and report shortages to the management.
• Help with inventory counts and stockroom organization.

Store Maintenance

• Ensure the store is clean, organized, and visually appealing.
• Report any maintenance or safety issues to the appropriate department.
• Follow health and safety guidelines.

Team Collaboration

• Work effectively as part of a team to meet store goals.
• Support new team members by providing guidance and training when required.

Educational Requirements

• High school diploma or equivalent (preferred).

Experience

• Prior experience in retail, sales, or customer service (preferred but not essential).
• Familiarity with POS systems or cash registers (advantageous).

Skills

• Customer Service Skills: Ability to build rapport with customers and provide a positive shopping experience; Strong listening and communication skills.
• Sales Skills: Ability to upsell and cross-sell products effectively; Confidence in explaining product features and benefits.
• Organization and Time Management: Ability to prioritize tasks and work efficiently in a fast-paced environment; Strong attention to detail to maintain stock accuracy and store appearance.
• Technical Skills: Basic computer skills for operating POS systems and handling online transactions; Understanding of inventory tracking and stockroom management (preferred).