Retail Assistant

Mary Ann Lumpia Wrapper Store; Iloilo City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A retail store in Iloilo City is seeking a Retail Assistant to provide excellent customer service and assist with sales transactions. The ideal candidate will be responsible for maintaining store cleanliness, managing product displays, and collaborating with a team to achieve store goals. A high school diploma is required, and prior retail experience is advantageous but not mandatory.

Qualifications

• Prior experience in retail, customer service, or sales is advantageous.
• Familiarity with using a point-of-sale (POS) system is a plus.

Responsibilities

• Greet and engage customers in a friendly manner.
• Process sales transactions accurately using a POS system.
• Replenish shelves and ensure products are displayed neatly.
• Keep the store clean, tidy, and organized.
• Work collaboratively with colleagues to meet store goals.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Sales Skills

Organizational Skills

Numerical Skills

Teamwork

Attention to Detail

Education

High school diploma or equivalent

Job description

A Retail Assistant is responsible for providing excellent customer service, assisting customers with product inquiries and purchases, maintaining the cleanliness and organization of the store, and ensuring a positive shopping experience.

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Key Responsibilities

Customer Service

• Greet and engage customers in a friendly and professional manner.
• Assist customers with product selection, providing detailed information as needed.
• Handle customer complaints or issues promptly and elevate to the supervisor if necessary.

Sales and Transactions

• Process sales transactions accurately using a point-of-sale (POS) system.
• Promote special offers, discounts, and loyalty programs.
• Achieve individual and team sales targets.

Stock Management

• Replenish shelves and ensure products are displayed neatly and according to company guidelines.
• Assist with stocktaking and inventory management.
• Receive, unpack, and store deliveries appropriately.

Store Maintenance

• Keep the store clean, tidy, and organized at all times.
• Ensure displays are visually appealing and regularly updated.
• Follow health and safety guidelines within the store.

Team Collaboration

• Work collaboratively with colleagues to meet store goals.
• Attend team meetings and training sessions as required.
• Assist with opening and closing procedures, including cash handling and securing the store.

Education

• High school diploma or equivalent (minimum requirement).

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Experience

• Prior experience in retail, customer service, or sales is advantageous but not always required.
• Familiarity with using a point-of-sale (POS) system is a plus.

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Skills and Competencies

• Customer Service Skills: Strong ability to interact with customers in a professional and friendly manner.
• Communication Skills: Clear and effective verbal communication with customers and team members.
• Problem-Solving Skills: Ability to address and resolve customer complaints or issues efficiently.
• Sales Skills: Capable of promoting products, upselling, and meeting sales targets.
• Organizational Skills: Managing store tasks, restocking products, and maintaining a clean workspace.
• Numerical Skills: Comfort with basic math for handling transactions and balancing cash registers.
• Teamwork: Willingness to collaborate and contribute to a team-oriented environment.
• Attention to Detail: Ensures shelves are stocked, pricing is accurate, and displays are attractive.