Retail Assistant

De la Mar Store; Iloilo City; On-site; PHP 167,400 - 223,200; Full time

Job summary

A local retail store in Iloilo City is seeking a Retail Assistant to provide excellent customer service, maintain the store's appearance, and assist with daily operations. The ideal candidate should possess strong communication skills, a high school diploma, and preferably some experience in retail. Join our team to create a positive shopping environment.

Qualifications

• Previous experience in retail, sales, or customer service is preferred but not mandatory.
• Familiarity with point-of-sale (POS) systems and handling cash is advantageous.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Promote and upsell products to meet sales targets.
• Keep the store clean, organized, and assist with stock rotation.
• Collaborate with colleagues to ensure store efficiency.
• Adhere to store policies and monitor customer activity.

Skills

Strong interpersonal and communication skills

Ability to deliver excellent customer service

Basic numeracy and literacy skills

Teamwork and collaboration skills

Attention to detail and organizational skills

Education

High school diploma or equivalent

Additional certifications in customer service or sales

Job description

Overview

A Retail Assistant is responsible for providing excellent customer service, maintaining the store's appearance, and ensuring the smooth operation of day-to-day activities. They play a key role in creating a positive shopping experience and supporting the overall success of the store.

Responsibilities

Customer Service

• Greet customers warmly and assist them in finding products.
• Provide information on products, promotions, and services.
• Handle customer inquiries, complaints, and returns professionally.

Sales

• Promote and upsell products to meet sales targets.
• Process customer transactions using the POS system.
• Assist with promotions, events, and in-store campaigns.

Store Maintenance

• Keep the store clean, organized, and well-stocked.
• Ensure shelves are replenished and displays are attractive.
• Assist with stock rotation and inventory control.

Teamwork

• Collaborate with colleagues to ensure the store runs efficiently.
• Attend team meetings and training sessions.
• Support other areas of the store as needed.

Security and Safety

• Adhere to store policies, including loss prevention measures.
• Monitor customer activity to prevent theft.
• Follow health and safety guidelines at all times.

Educational Requirements

• High school diploma or equivalent (essential).
• Additional certifications in customer service or sales (preferred).

Experience

• Prior experience in retail, sales, or customer service (preferred but not always required).
• Familiarity with point-of-sale (POS) systems and handling cash (advantageous).

Skills and Competencies

• Strong interpersonal and communication skills.
• Ability to deliver excellent customer service and resolve complaints effectively.
• Basic numeracy and literacy skills for handling transactions and inventory.
• Teamwork and collaboration skills.
• Attention to detail and organizational skills.

Physical Requirements

• Ability to stand, walk, and move around the store for extended periods.
• Capability to lift and move stock, typically up to 10-20 kg.
• Comfortable working in a fast-paced environment.