Retail Assistant

DD's Thrift Shop; Iloilo City; On-site; PHP 201,000 - 268,000; Full time

Job summary

A retail store in Iloilo City is seeking a Retail Assistant to deliver outstanding customer service and support sales activities. Responsibilities include engaging with customers, promoting products, maintaining store presentation, and ensuring cleanliness. Ideal candidates should possess a high school diploma and have customer service abilities. Previous retail experience is a plus, but on-the-job training will be provided.

Qualifications

• Minimum education of high school diploma or equivalent.
• Previous experience in retail, sales, or customer service is advantageous.
• On-the-job training is often provided for entry-level roles.

Responsibilities

• Greet and engage customers warmly, providing assistance as needed.
• Promote products and services to meet sales targets.
• Maintain store presentation, including displays and stock levels.
• Ensure the store is clean, organized, and visually appealing.
• Keep store clean, organized, and visually appealing.

Skills

Customer Service Skills

Communication Skills

Sales and Product Knowledge

Numeracy Skills

Teamwork and Collaboration

Organizational Skills

Education

High school diploma or equivalent

Job description

A Retail Assistant plays a crucial role in delivering exceptional customer service and ensuring the smooth operation of a retail store.

Key Responsibilities

Customer Service

• Greet and engage customers warmly, providing assistance as needed.
• Offer product information, answer inquiries, and resolve complaints professionally.

Sales Support

• Promote products and services to meet sales targets.
• Upsell or cross-sell items to enhance customer purchases.
• Process transactions accurately at the point of sale (cash register or digital systems).

Merchandising and Inventory

• Maintain the presentation of the store, including displays and stock levels.
• Assist with restocking shelves and organizing backroom inventory.
• Monitor product availability and report shortages to the supervisor.

Store Maintenance

• Ensure the store is clean, organized, and visually appealing at all times.
• Follow health and safety regulations and company policies.

Education and Experience

• Minimum Education: High school diploma or equivalent (e.g., GED).

Experience

• Previous experience in retail, sales, or customer service is advantageous but not always required.
• On-the-job training is often provided for entry-level roles.

Skills and Competencies

Customer Service Skills

• Ability to interact with customers in a friendly, helpful, and professional manner.

Communication Skills

• Strong verbal communication to explain products, resolve issues, and handle inquiries.

Sales and Product Knowledge

• Basic understanding of sales principles.
• Ability to learn and explain product features, benefits, and promotions.

Numeracy Skills

• Ability to handle cash, process transactions, and manage sales accurately.

Teamwork and Collaboration

• Willingness to work with colleagues to meet store goals and maintain a positive work environment.

Organizational Skills

• Ability to multitask, prioritize duties, and maintain an organized store environment.