Retail Assistant

Ferdz Merchandising; Iloilo City; On-site; PHP 167,400 - 223,200; Full time

Job summary

A retail company in Iloilo City is seeking a Retail Assistant to ensure excellent customer service and maintain inventory. Responsibilities include processing transactions, restocking shelves, and keeping the store organized. Ideal candidates have strong communication skills and a customer-focused attitude. Flexibility for shifts, including weekends and holidays, is required.

Qualifications

• Previous experience in retail, sales, or customer service preferred but not required.
• Familiarity with point-of-sale (POS) systems is advantageous.

Responsibilities

• Greet and assist customers, providing product information.
• Process cash and credit transactions accurately.
• Restock shelves and ensure attractive product displays.
• Keep the store clean, tidy, and well-organized.

Skills

Strong communication and interpersonal skills

Basic math skills

Time management

Attention to detail

Problem-solving skills

Education

High school diploma or equivalent

Certification in retail or customer service

Job description

Job Description

A Retail Assistant supports daily store operations, ensuring excellent customer service, maintaining inventory, and enhancing the overall shopping experience. The role involves assisting customers, processing transactions, and ensuring the store is clean and organized.

Key Responsibilities

Customer Service

• Greet and assist customers, providing product information and recommendations.
• Handle customer inquiries, complaints, and returns professionally.

Sales and Transactions

• Process cash, credit, and other payment methods accurately.
• Upsell and promote special offers or loyalty programs.

Merchandising and Inventory

• Restock shelves and ensure products are displayed attractively.
• Assist in inventory counts and report stock discrepancies.

Store Maintenance

• Keep the store clean, tidy, and well-organized.
• Ensure compliance with safety and health standards.

Education and Qualifications

• High school diploma or equivalent (required).
• Certification in retail or customer service (preferred but not mandatory).

Experience

• Previous experience in retail, sales, or customer service (preferred but not required).
• Familiarity with point-of-sale (POS) systems and basic cash‑handling procedures (advantageous).

Skills

• Strong communication and interpersonal skills.
• Basic math skills for handling transactions and cash.
• Time management and multitasking abilities.
• Attention to detail and accuracy.
• Problem‑solving and decision‑making skills.

Personal Attributes

• Friendly, approachable, and customer‑focused demeanor.
• Positive attitude and ability to work in a fast‑paced environment.
• Team player with a proactive approach to tasks.
• Flexibility to work evenings, weekends, and holidays as needed.

Physical Requirements

• Ability to stand, walk, and move around for extended periods.
• Capability to lift, carry, and move items (typically up to 20‑30 lbs).
• Comfortable working in a busy and dynamic retail environment.