Retail Assistant

Abello Store; Iloilo City; On-site; PHP 167,400 - 279,000; Full time

Job summary

A local retail establishment in Iloilo City is seeking a Retail Assistant to enhance customer shopping experiences by providing assistance, processing transactions, and maintaining store organization. Ideal candidates should possess strong communication skills, a high school diploma, and preferably prior retail experience. This role is vital for achieving sales targets and ensuring customer satisfaction.

Qualifications

• Previous retail, customer service, or sales experience preferred.

Responsibilities

• Greet customers and assist them in finding products.
• Provide product recommendations and answer customer inquiries.
• Assist in achieving sales targets through upselling and cross-selling techniques.
• Process transactions accurately using the point-of-sale (POS) system.
• Stock shelves and ensure the store is tidy.
• Handle returns, exchanges, and refunds.

Skills

Strong communication and interpersonal skills

Ability to work in a team-oriented environment

Basic math skills for handling transactions

Attention to detail for merchandising and inventory

Education

High school diploma or equivalent

Job description

Overview

A retail assistant plays a key role in ensuring a positive shopping experience for customers.

Responsibilities

Customer Service:

• Greet customers and assist them in finding products.
• Provide product recommendations and answer customer inquiries.
• Handle customer complaints or escalate them to a supervisor when necessary.

Sales:

• Assist in achieving sales targets through upselling and cross-selling techniques.
• Process transactions accurately using the point-of-sale (POS) system.

Merchandising:

• Stock shelves, organize displays, and ensure the store is tidy.
• Monitor stock levels and inform management of restocking needs.
• Assist with promotional displays and signage.

Operational Duties:

• Handle returns, exchanges, and refunds following company policies.
• Perform basic housekeeping tasks to maintain a clean store environment.
• Adhere to company policies, including safety and security procedures.

Education and Experience

• High school diploma or equivalent.
• Previous retail, customer service, or sales experience (preferred).

Skills

• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Basic math skills for handling transactions.
• Attention to detail for merchandising and inventory.

Physical Requirements

• Ability to stand, walk, and lift moderately heavy items for extended periods.
• Flexibility to work various shifts, including weekends and holidays.

Personal Attributes

• Friendly, approachable, and enthusiastic demeanor.
• Self-motivated with a proactive attitude.
• Strong problem-solving skills and adaptability.