Retail Account Support - Customer care - Entry Level

Recruitify_HR; Metro Manila; On-site; PHP 200,880 - 245,520; Full time

Job summary

Recruitify_HR in Metro Manila is seeking a customer service representative to handle inquiries and resolve issues that arise during interactions with customers.

You will document interactions, transactions, and order details in our system, ensuring information is accurate and up to date. On-site work is required, and you will contribute to a positive team environment while following company policies.

Qualifications

• High school education or equivalent; college undergraduates welcome.

Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Skills

Customer service

Documentation

Team players

Education

High school diploma or equivalent

Job description

Job Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Job Qualifications

• Must have completed at least a high school education or equivalent; college undergraduates are welcome.
• Previous experience in a similar role is an advantage but not required.
• Must be able to work on-site.
• Willing to attend interviews conducted on-site.