Customer Care Representative

Pulse Connect; Pasig; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training

HMO and government-mandated benefits

Opportunities for career growth and 개발

Job summary

Pulse Connect is hiring a Customer Support Associate (Ecommerce Account) to provide exceptional service by handling inbound and outbound calls. You will assist customers with inquiries, resolve concerns, and deliver a positive experience while meeting quality standards.

Onsite role in Pasig, Metro Manila. The position offers competitive salary, paid training, and opportunities for career growth with HMO and government-mandated benefits.

Qualifications

• At least High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

Customer service

Phone support

English communication

Typing speed

Problem solving

Education

High School graduate

Senior High School graduate

College graduate

Job description

Job Summary

We are seeking a Customer Support Associate (Ecommerce Account) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.


• Provide accurate information about products, services, and account-related concerns.


• Resolve customer issues in a professional and timely manner.


• Document customer interactions accurately in the system.


• Follow company policies, call handling procedures, and quality standards.


• Meet individual and team performance metrics.

Qualifications

• Atleast High School, Senior High School, or College graduate.


• Good to excellent English communication skills.


• Comfortable speaking with customers over the phone.


• Basic computer navigation and typing skills.


• Customer service or call center experience is an advantage but not required.


• Willing to work onsite

Benefits

• Competitive salary


• Performance-based incentives


• Paid training


• HMO and government-mandated benefits


• Opportunities for career growth and development

Ready to take the next step?