Customer Support Associate

Metacom Careers; Taguig; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive training

Career advancement opportunities

Professional and collaborative work环境

Employee benefits and incentives

Job summary

Metacom Careers is hiring a Customer Support Professional in the Philippines, Taguig. You will respond to inquiries, provide accurate product information, and resolve concerns with professionalism.

The role emphasizes timely service, documentation, and adherence to policies, while offering a collaborative environment and opportunities for growth. Ideal candidates are graduates with strong communication skills, a customer-oriented attitude, and the ability to work in a fast-paced setting with

Qualifications

• Bachelor’s degree in any field; fresh graduates are encouraged to apply.
• Strong verbal and written communication skills.
• Customer-oriented with a professional and positive attitude.
• Good problem-solving and interpersonal skills.
• Proficient in basic computer applications.
• Willing to undergo training and work in a fast-paced environment.
• Willing to work on shifting schedules, weekends, or holidays when required.

Responsibilities

• Respond to customer inquiries and provide accurate information regarding products, services, and policies.
• Handle customer concerns and resolve issues in a professional and timely manner.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Process customer requests and ensure accurate documentation of interactions.
• Follow company policies, procedures, and service standards.
• Collaborate with team members to address customer needs and improve overall service quality.

Skills

Verbal communication

Written communication

Customer orientation

Problem solving

Basic computer skills

Adaptability

Education

Bachelor’s degree (any field)

Job description

Key Responsibilities

• Respond to customer inquiries and provide accurate information regarding products, services, and policies.
• Handle customer concerns and resolve issues in a professional and timely manner.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Process customer requests and ensure accurate documentation of interactions.
• Follow company policies, procedures, and service standards.
• Collaborate with team members to address customer needs and improve overall service quality.

Qualifications

• Bachelor’s degree in any field; fresh graduates are encouraged to apply.
• Strong verbal and written communication skills.
• Customer-oriented with a professional and positive attitude.
• Good problem-solving and interpersonal skills.
• Proficient in basic computer applications.
• Willing to undergo training and work in a fast-paced environment.
• Willing to work on shifting schedules, weekends, or holidays when required.

What We Offer

• Competitive salary package
• Comprehensive training and onboarding
• Career advancement opportunities
• Professional and collaborative work environment
• Employee benefits and incentives