Customer Service Representative

Miranda HR; Cavite City; On-site; PHP 20,000 - 30,000; Full time

Job summary

A leading HR consultancy in Cavite City is looking for customer service representatives to assist customers with inquiries and provide product information through various channels. Fresh graduates are encouraged to apply. The ideal candidates should have proficiency in English and demonstrate strong communication and problem-solving skills. This role will involve documenting interactions and collaborating with team members to ensure a positive customer experience.

Qualifications

• High School Diploma or Senior High School Certification.
• Fresh graduates or students are welcome to apply.
• Proficiency in English, customer service, scheduling, account management, problem-solving, and teamwork.
• Strong communicator, empathetic, proactive, detail-oriented, and a team player.

Responsibilities

• Assist customers with inquiries and resolve issues promptly.
• Provide product information and support via phone, email, or chat.
• Maintain a positive and professional demeanor at all times.
• Document customer interactions and feedback accurately.
• Collaborate with team members to enhance customer experience.
• Meet performance goals and contribute to team success.

Job description

Overview

Assist customers with inquiries and resolve issues promptly. Provide product information and support via phone, email, or chat. Maintain a positive and professional demeanor at all times. Document customer interactions and feedback accurately. Collaborate with team members to enhance customer experience. Meet performance goals and contribute to team success.

Responsibilities

• Assist customers with inquiries and resolve issues promptly.
• Provide product information and support via phone, email, or chat.
• Maintain a positive and professional demeanor at all times.
• Document customer interactions and feedback accurately.
• Collaborate with team members to enhance customer experience.
• Meet performance goals and contribute to team success.

Qualifications

• Educational Qualifications: High School Diploma or Senior High School Certification.
• Experience Level: Fresh graduates or students are welcome to apply.
• Skills and Competencies: Proficiency in English, customer service, scheduling, account management, problem-solving, and teamwork.
• Working Conditions: Office environment, potential for rotational shifts, including weekends.
• Qualities and Traits: Strong communicator, empathetic, proactive, detail-oriented, and a team player.