Entry-Level Customer Service Associate

Metacom Careers; Pasig; Hybrid; PHP 201,000 - 268,000; Full time

Job summary

Metacom Careers is seeking an entry-level customer service associate to assist customers with inquiries and provide accurate information.

The role emphasizes handling complaints professionally, maintaining a positive attitude, and documenting interactions in the database. Collaboration with the team will help improve service delivery and customer experience.

Qualifications

• High School diploma or equivalent.
• Entry-level (0-2 years) experience.
• Excellent communication skills.
• Strong problem-solving abilities.

Responsibilities

• Assist customers with inquiries and provide accurate information.
• Handle customer complaints and resolve issues effectively.
• Maintain a positive and professional attitude towards customers.
• Document customer interactions in the database.
• Collaborate with team members to improve service delivery.

Skills

Communication skills

Problem solving

Education

High School diploma

Job description

• Assist customers with inquiries and provide accurate information.
• Handle customer complaints and resolve issues effectively.
• Maintain a positive and professional attitude towards customers.
• Document customer interactions in the database.
• Collaborate with team members to improve service delivery.

Description

• Assist customers with inquiries and provide accurate information.
• Handle customer complaints and resolve issues effectively.
• Maintain a positive and professional attitude towards customers.
• Document customer interactions in the database.
• Collaborate with team members to improve service delivery.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: Entry-level (0-2 years).
• Skills and Competencies: Excellent communication skills.
• Qualities and Traits: Strong problem-solving abilities.
• Working Conditions: Standard office environment with potential for remote work.