Customer Support Specialist

VTSA Lifts Philippines; Pasig; On-site; PHP 300,000 - 420,000; Full time

Job summary

VTSA Lifts Philippines is seeking a customer support professional to provide outstanding assistance across multiple channels. The role involves resolving product and service queries, managing customer accounts, and maintaining accurate interaction records.

You will collaborate with team members to improve processes, ensure timely resolutions, and contribute to higher customer satisfaction. English communication and back-office capabilities are essential for success.

Qualifications

• Bachelor's degree in a relevant field.
• 1-3 years of experience in customer support or related roles.
• Proficient in MS Office, strong problem-solving skills, effective team player.
• Experience in account management and back office support.
• Excellent communication skills in English, computer literate, and able to manage sales pipelines.

Responsibilities

• Provide exceptional customer support through various communication channels.
• Assist customers in resolving issues and queries related to products and services.
• Manage customer accounts and maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Conduct follow-ups to ensure customer problems are resolved in a timely manner.

Skills

MS Office

Problem-solving

Team collaboration

Account management

Back office support

Education

Bachelor's degree

Tools

MS Office

Job description

Description

• Provide exceptional customer support through various communication channels.
• Assist customers in resolving issues and queries related to products and services.
• Manage customer accounts and maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Conduct follow-ups to ensure customer problems are resolved in a timely manner.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field.
• Experience Level: 1-3 years of experience in customer support or related roles.
• Skills and Competencies: Proficient in MS Office, strong problem-solving skills, effective team player.
• Skills and Competencies: Experience in account management and back office support.
• Qualities and Traits: Excellent communication skills in English, computer literate, and able to manage sales pipelines.