Customer Care Representative

Pulse Connect; Mandaluyong; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training

HMO and government-mandated benefits

Opportunities for career growth and发展

Job summary

Pulse Connect in Mandaluyong (Philippines) is seeking a Customer Support Associate (Ecommerce Account) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

The position requires onsite work, basic computer and typing skills, and a willingness to work in a fast-paced environment with opportunities for

Qualifications

• Must have clear spoken English and good communication skills.
• Ability to handle calls and provide accurate information over the phone.
• Basic computer navigation and typing skills.
• Experience in customer service or call centers is a plus but not required.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

Excellent English communication

Phone communication

Typing skills

Customer service mindset

Onsite work readiness

Education

High School diploma or higher

Job description

Job Summary

We are seeking a Customer Support Associate (Ecommerce Account) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.


• Provide accurate information about products, services, and account-related concerns.


• Resolve customer issues in a professional and timely manner.


• Document customer interactions accurately in the system.


• Follow company policies, call handling procedures, and quality standards.


• Meet individual and team performance metrics.

Qualifications

• Atleast High School, Senior High School, or College graduate.


• Good to excellent English communication skills.


• Comfortable speaking with customers over the phone.


• Basic computer navigation and typing skills.


• Customer service or call center experience is an advantage but not required.


• Willing to work onsite

Benefits

• Competitive salary


• Performance-based incentives


• Paid training


• HMO and government-mandated benefits


• Opportunities for career growth and development

Ready to take the next step?