Customer Service Representative

Centris Chat Support BPO; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service outsourcing company in Quezon City is looking for individuals to assist customers with inquiries and resolve issues. Ideal candidates should have a High/Senior High School diploma and possess strong communication and customer service skills. No prior experience is necessary as training will be provided. This role operates in a fast-paced environment and involves working shifts, including evenings and weekends.

Qualifications

• No prior experience necessary; training will be provided.
• Ability to adapt to a fast-paced environment and work shifts.

Responsibilities

• Assist customers with inquiries and resolve issues promptly.
• Maintain a positive and professional attitude toward customers.
• Process orders, forms, applications, and requests accurately.
• Gather feedback to improve service and customer satisfaction.

Skills

Proficiency in English

Strong customer service skills

Team player mentality

Account management

Technical abilities

Excellent people skills

Education

High/Senior High School diploma

Job description

Responsibilities

• Assist customers with inquiries and resolve issues promptly.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Process orders, forms, applications, and requests accurately.
• Communicate effectively through different channels (phone, email, chat).
• Gather feedback to improve service and customer satisfaction.
• Collaborate with team members to enhance service delivery.

Qualifications & Requirements

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: No prior experience necessary; training will be provided.
• Skills and Competencies: Proficiency in English, strong customer service skills, team player mentality, account management, technical abilities, and excellent people skills.
• Responsibilities and Duties: Assist customers with inquiries, manage accounts, provide back office support, and handle call center tasks.
• Working Conditions: Fast-paced environment, often working in shifts, including evenings and weekends.
• Qualities and Traits: Strong work ethic, positive attitude, adaptability, and excellent communication skills.