Customer Care Representative

Pulse Connect; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Paid training

HMO & gov't benefits

Career growth

Job summary

Pulse Connect is hiring a Customer Support Associate (Ecommerce Account) to deliver exceptional service by handling inbound and outbound calls, resolving inquiries, and ensuring a positive customer experience. You will provide product and account information and document interactions in the system.

The role emphasizes meeting quality standards and personal/team performance targets, with on-site work in a dynamic ecommerce environment.

Qualifications

• Atleast High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

English communication

Phone communication

Basic computer skills

Typing skills

Customer service

Call center experience

Education

High School diploma

Senior High School

College graduate

Job description

Job Summary

We are seeking a Customer Support Associate (Ecommerce Account) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Qualifications

• Atleast High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite

Benefits

• Competitive salary
• Performance-based incentives
• Paid training
• HMO and government-mandated benefits
• Opportunities for career growth and development

Ready to take the next step?