After Sales Customer Service Representative

Miranda HR; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service solutions provider in Cebu City is seeking motivated individuals for customer assistance roles. Responsibilities include assisting customers with inquiries, resolving issues, and maintaining records of interactions. Candidates should possess a High School Diploma, strong communication skills, and a problem-solving attitude. This entry-level position welcomes those with 0-2 years of experience, focusing on teamwork and customer satisfaction.

Qualifications

• 0–2 years of experience preferred.
• Strong team player with a customer-focused attitude.

Responsibilities

• Assist customers with inquiries regarding products and services.
• Resolve customer issues effectively.
• Maintain accurate records of customer interactions.
• Collaborate to enhance customer experience.
• Provide back office support as needed.

Skills

Strong interpersonal and communication skills

Problem-solving abilities

Organizational abilities

Basic technical skills for product support

Education

High School Diploma or equivalent

Job description

Description

• Assist customers with inquiries regarding products and services.
• Resolve customer issues through effective communication and problem-solving skills.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer experience.
• Provide back office support as needed to ensure smooth operations.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years (entry-level)
• Skills and Competencies: Strong interpersonal and communication skills
• Skills and Competencies: Problem-solving and organizational abilities
• Qualities and Traits: Team player with a customer-focused attitude
• Skills and Competencies: Basic technical skills for product support