Retail Account Representative - Open for HS Grad

Orbit Teleservices; Valenzuela; On-site; PHP 201,000 - 357,000; Full time

Job summary

Orbit Teleservices in Metro Manila is seeking a front-line customer service representative to handle inquiries, document interactions, and provide accurate information in a timely manner.

You will work on-site, support a positive team environment, and perform basic troubleshooting when required. This role welcomes high school graduates or college undergraduates seeking an entry-level position.

The role offers a stable on-site work setting with opportunities to grow within a customer-focused team.

Qualifications

• Must have completed at least a high school education or equivalent.
• College undergraduates are welcome.
• Willing to attend on-site interviews.

Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Skills

Customer service

Communication

Education

High school diploma or equivalent

College undergraduates welcome

Job description

Job Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Job Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Job Qualifications

• Must have completed at least a high school education or equivalent; college undergraduates are welcome.
• Previous experience in a similar role is an advantage but not required.
• Must be able to work on-site.
• Willing to attend interviews conducted on-site.