Restaurant Supervisor

Shangri-La Group; Philippines; On-site; PHP 357,000 - 580,000; Full time

Job summary

Shangri-La Mactan, Cebu, part of the Shangri-La Group, seeks a Restaurant Supervisor to lead daily service and uphold luxury hospitality standards. You will interact with guests, coach the team, and ensure seamless operations in a 5-star environment.

Ideal candidates have passion for F&B, enjoy guest engagement, value teamwork, and communicate fluently in English. Prior experience in luxury restaurants or 5* hotels is preferred; self-starter with a positive attitude is essential.

Qualifications

• Passion for Food & Beverage and guest interaction focus.
• Excellent teamwork and collaboration skills.
• Fluent English communication; local language helpful.

Responsibilities

• Interact with guests and uphold high service standards.
• Motivate team and maintain team spirit.
• Handle guest complaints professionally and promptly.

Skills

Customer service

Team leadership

Communication skills

Tools

POS Systems

Job description

Restaurant Supervisor

Company : Shangri-La Group Job Type : Full Time Philippines JobCopilot will tailor your resume and auto-fill the application

Job Description - Restaurant Supervisor

Shangri-La Mactan, Cebu

Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its spacious rooms and suites, along with enticing wining and dining options.

The well-loved 5-star resort takes pride in its delectable cuisine, exciting room promotions, their genuine Asian hospitality and Shangri-La signature service, for that long-awaited tropical getaway.

We are looking for a Restaurant Supervisor.

As a Restaurant Supervisor, we rely on you to:

• Interact and engage with restaurant guests and maintains high quality service standards
• Motivate team members and maintain a high level of team spirit (or team cohesiveness)
• Handle guest complaints effectively and professionally
• Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant

We are looking for someone who:

• Has a passion for Food & Beverage
• Loves interacting with guests
• Believes in teamwork
• Communicates with fluency in English (as well as the local language)
• Preferably has experience working in either a luxury restaurant or a 5* hotel background
• A self-starter and a team player
• Enjoys being challenged