Front Office Supervisor (Reception)

Shangri-La Group; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

Shangri-La Mactan, Cebu invites applications for a Front Office Supervisor (Reception). You will oversee daily operations at the front desk, ensure guests receive exceptional service, and lead the reception team to maintain the highest standards.

Fluency in English is required; experience with an international 5-star hotel group is preferred. You should be guest-oriented, solutions-driven, and an approachable leader who thrives in a luxury, guest-centered environment.

Qualifications

• Fluent in English; ability to communicate clearly with guests and colleagues.
• Experience leading a front desk or reception team in a hotel setting.
• Strong guest-service mindset with attention to detail.
• Ability to propose solutions and handle challenging guest situations.
• Friendly, helpful and trustworthy leadership style.

Responsibilities

• Oversee daily front office operations and ensure smooth service.
• Lead reception team to maintain high standards of guest experience.
• Prepare reports on occupancy and revenue as required.
• Solicit guest feedback to improve hotel performance.
• Create an exceptional guest experience for all guests.

Skills

Guest interaction

Team leadership

Communication

English fluency

Job description

Job Description - Front Office Supervisor (Reception)

Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its spacious rooms and suites, along with enticing wining and dining options.

The well-loved 5-star resort takes pride in its delectable cuisine, exciting room promotions, their genuine Asian hospitality and Shangri-La signature service, for that long-awaited tropical getaway.

We are looking for a Front Office Supervisor (Reception).

As a Front Office Supervisor (Reception), we rely on you to:

• Ensure smooth operation on a daily basis
• Lead the team to maintain a high standard of service
• Prepare reports including but not limited to room occupancy and revenue data
• Solicit guest feedback in order to enhance the hotels performance
• Create an exception experience for all hotel guests

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests from all backgrounds
• Communicates and writes with fluency in English (and local language)
• Preferably has relevant experience with an international 5* hotel group
• Enjoys coming up with best fit solutions
• Is a friendly, helpful and trustworthy leader
• Must be detail-focused and guest-oriented
• Has no fear of challenges