Luxury Restaurant Supervisor - Guest Engagement

Shangri-La Group; Philippines; On-site; PHP 357,000 - 580,000; Full time

Job summary

Shangri-La Mactan, Cebu, part of the Shangri-La Group, seeks a Restaurant Supervisor to lead daily service and uphold luxury hospitality standards. You will interact with guests, coach the team, and ensure seamless operations in a 5-star environment.

Ideal candidates have passion for F&B, enjoy guest engagement, value teamwork, and communicate fluently in English. Prior experience in luxury restaurants or 5* hotels is preferred; self-starter with a positive attitude is essential.

Qualifications

• Passion for Food & Beverage and guest interaction focus.
• Excellent teamwork and collaboration skills.
• Fluent English communication; local language helpful.

Responsibilities

• Interact with guests and uphold high service standards.
• Motivate team and maintain team spirit.
• Handle guest complaints professionally and promptly.

Skills

Customer service

Team leadership

Communication skills

Tools

POS Systems

Job description

Shangri-La Mactan, Cebu, part of the Shangri-La Group, seeks a Restaurant Supervisor to lead daily service and uphold luxury hospitality standards. You will interact with guests, coach the team, and ensure seamless operations in a 5-star environment.

Ideal candidates have passion for F&B, enjoy guest engagement, value teamwork, and communicate fluently in English. Prior experience in luxury restaurants or 5* hotels is preferred; self-starter with a positive attitude is essential.