Front Office Supervisor – Luxury Resort Lead

Shangri-La Group; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

Shangri-La Mactan, Cebu invites applications for a Front Office Supervisor (Reception). You will oversee daily operations at the front desk, ensure guests receive exceptional service, and lead the reception team to maintain the highest standards.

Fluency in English is required; experience with an international 5-star hotel group is preferred. You should be guest-oriented, solutions-driven, and an approachable leader who thrives in a luxury, guest-centered environment.

Qualifications

• Fluent in English; ability to communicate clearly with guests and colleagues.
• Experience leading a front desk or reception team in a hotel setting.
• Strong guest-service mindset with attention to detail.
• Ability to propose solutions and handle challenging guest situations.
• Friendly, helpful and trustworthy leadership style.

Responsibilities

• Oversee daily front office operations and ensure smooth service.
• Lead reception team to maintain high standards of guest experience.
• Prepare reports on occupancy and revenue as required.
• Solicit guest feedback to improve hotel performance.
• Create an exceptional guest experience for all guests.

Skills

Guest interaction

Team leadership

Communication

English fluency

Job description

Shangri-La Mactan, Cebu invites applications for a Front Office Supervisor (Reception). You will oversee daily operations at the front desk, ensure guests receive exceptional service, and lead the reception team to maintain the highest standards.

Fluency in English is required; experience with an international 5-star hotel group is preferred. You should be guest-oriented, solutions-driven, and an approachable leader who thrives in a luxury, guest-centered environment.