Resident Manager

Shangri-La Mactan, Cebu; Cebu City; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Shangri-La Mactan, Cebu is seeking a Resident Manager to lead day-to-day hotel operations with a focus on profitability. You will collaborate with department heads, analyze forecasts, and implement performance-enhancing action plans to maximise occupancy and returns.

The ideal candidate brings hotelier expertise, leadership excellence, and international 5-star experience, with strong English communication and a commitment to exceptional service standards.

Qualifications

• Experience in hotel operations and profitability analysis.
• Strong leadership and people management abilities.
• Fluent in English with excellent communication skills.
• Background in international 5-star hotel groups preferred.

Responsibilities

• Assist the General Manager with day-to-day operations to increase profitability.
• Collate and analyse forecasts from departments under Hotel operations.
• Review key assumptions and monthly ATR and occupancy.
• Develop and implement action plans to maximise performance.
• Collaborate closely with departments under operations.

Skills

Leadership

Interpersonal skills

Strategic thinking

English communication

Education

Hotel management education

Job description

Shangri-La Mactan, Cebu

Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its spacious rooms and suites, along with enticing wining and dining options.

The well-loved 5-star resort takes pride in its delectable cuisine, exciting room promotions, their genuine Asian hospitality and Shangri-La signature service, for that long-awaited tropical getaway.

We are looking for a Resident Manager to join our team.

As Resident Manager, we rely on you to:

• Assist the General Manager with the day to day operations of the hotel with the primary objectives of increasing profitability for the company
• Collate and analyse the forecast from departments under Hotel operations
• Review key assumptions
• Review ATR and occupancy monthly
• Develop and implement action plans to maximise performance and profitability
• Work closely with departments under operations

We are looking for someone who:

• Takes pride in being a hotelier
• Preferably comes from a hotel-related education background
• Preferably has relevant experience with an International 5* Hotel Group
• Is self-driven, goal-oriented and willing to challenge the status quo
• Upholds professional values, ethics and integrity at all times
• Enjoys working as part of a team
• Demonstrates leadership competencies
• Communicates and writes with fluency in English
• Has strong interpersonal and communication skills