Luxury Resort Resident Manager: Profit & Guest Experience

Shangri-La Mactan, Cebu; Cebu City; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Shangri-La Mactan, Cebu is seeking a Resident Manager to lead day-to-day hotel operations with a focus on profitability. You will collaborate with department heads, analyze forecasts, and implement performance-enhancing action plans to maximise occupancy and returns.

The ideal candidate brings hotelier expertise, leadership excellence, and international 5-star experience, with strong English communication and a commitment to exceptional service standards.

Qualifications

• Experience in hotel operations and profitability analysis.
• Strong leadership and people management abilities.
• Fluent in English with excellent communication skills.
• Background in international 5-star hotel groups preferred.

Responsibilities

• Assist the General Manager with day-to-day operations to increase profitability.
• Collate and analyse forecasts from departments under Hotel operations.
• Review key assumptions and monthly ATR and occupancy.
• Develop and implement action plans to maximise performance.
• Collaborate closely with departments under operations.

Skills

Leadership

Interpersonal skills

Strategic thinking

English communication

Education

Hotel management education

Job description

Shangri-La Mactan, Cebu is seeking a Resident Manager to lead day-to-day hotel operations with a focus on profitability. You will collaborate with department heads, analyze forecasts, and implement performance-enhancing action plans to maximise occupancy and returns.

The ideal candidate brings hotelier expertise, leadership excellence, and international 5-star experience, with strong English communication and a commitment to exceptional service standards.