Laundry Manager

Shangri-La Mactan, Cebu; Cebu City; On-site; PHP 500,000 - 900,000; Full time

Job summary

Shangri-La Mactan, Cebu is seeking a Laundry Manager to oversee daily laundry operations, linen and uniform control, and to lead a high-performing team. You will handle guest laundry requests with professionalism and ensure adherence to hotel guidelines and quality standards.

The ideal candidate will be hotelier-spirited, enjoy guest interaction, and preferably have experience with an International 5* hotel group, while demonstrating strong leadership and English-language communication skills.

Qualifications

• Takes pride in being a hotelier.
• Enjoys interacting with people.
• Preferably has relevant experience with an International 5* Hotel Group.
• Communicates with fluency in English (as well as the local language).
• Is a friendly, helpful and trustworthy leader.
• Has strong interpersonal and communication skills.

Responsibilities

• Ensure smooth laundry operation including linen and uniform operations on a daily basis.
• Maintain a high performing team.
• Supervise the team in the maintenance of laundry supplies and equipment.
• Handle guests' laundry requests.
• Engage with guests in a friendly and professional manner when required.
• Ensure quality assurance standards are met at all times.

Skills

Hospitality

Team leadership

Guest communication

Customer service

English fluency

Job description

Shangri-La Mactan, Cebu

Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its spacious rooms and suites, along with enticing wining and dining options.

The well-loved 5-star resort takes pride in its delectable cuisine, exciting room promotions, their genuine Asian hospitality and Shangri-La signature service, for that long-awaited tropical getaway.

We are looking for a Laundry Manager.

As a Laundry Manager, we rely on you to:

• Ensure smooth laundry operation including linen and uniform operations on a daily basis
• Maintain a high performing team
• Supervise the team in the maintenance of laundry supplies and equipment
• Handle guests' laundry requests
• Engage with guests in a friendly and professional manner when required
• Ensure quality assurance standards are met at all times
• Ensure the quality of service delivered is compliant with hotel guidelines and policies

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys interacting with people
• Preferably has relevant experience with an International 5* Hotel Group
• Communicates with fluency in English (as well as the local language)
• Is a friendly, helpful and trustworthy leader
• Has strong interpersonal and communication skills