Service Manager - Housekeeping (Public Area & Laundry)

Shangri-La Group; Manila; On-site; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Competitive benefits

Travel perks

Learning & development

Job summary

Shangri-La Makati invites you to join as Service Manager - Housekeeping (Public Area & Laundry). You will lead a high-performing team to maintain sparkling public spaces and guest rooms, uphold the brand's standards, and ensure smooth daily operations in a luxury hotel setting.

Fluency in English and a guest-centric mindset are essential. This role offers growth through structured learning, competitive benefits, and opportunities to advance your professional craft within a diverse, inclusive

Qualifications

• Experience in housekeeping or hospitality management preferred.
• Strong communication and leadership abilities.
• Detail-oriented with a guest-first mindset.
• Ability to supervise Public Areas and Laundry operations.

Responsibilities

• Ensure smooth operation of daily housekeeping activities.
• Lead and motivate the Public Area and Laundry teams.
• Supervise maintenance of guest rooms and replenish supplies.
• Uphold hotel standards and brand policies.
• Report maintenance issues to Engineering.

Skills

Hotel operations

People management

Guest service

Interpersonal skills

English fluency

Attention to detail

Job description

Find your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through hearfelt hospitality since 1971 - and that spirit continuous to guide us today.

As we look ahead to new horizon, we invite you to be part of our growing Shangri-La family and make a meaningful impact on the world - through joy, shared purpose, and our Asian art of hosting.

Makati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

Service Manager - Housekeeping (Public Area & Laundry)

We are looking for Service Manager - Housekeeping (Public Area & Laundry) to join our team!

Key Responsibilities

• Ensure smooth operation on a daily basis
• Maintain a high performing team
• Supervise the team in the maintenance of guest rooms and replenish room supplies
• Ensure quality assurance standards are met at all times
• Ensure the quality of service delivered is compliant with hotel guidelines and policies
• Adhere to Shangri-La room standards policy
• Maintain the public and general areas
• Report any maintenance-related issue to the Engineering Department

About You

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Communicates with fluency in English (and local language)
• Must be detail-focused and guest-oriented
• Has strong interpersonal skills
• Enjoys problem solving with a can-do attitude
• Enjoys being challenged

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to ad vance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in confidence and used only for recruitment purposes.