Reserve Pool Officer (Dipolog Branch)

Private Advertiser; Dipolog; On-site; PHP 300,000 - 456,000; Full time

Job summary

City Savings Bank in Dipolog City, Zamboanga del Norte, is hiring a Reserve Pool Officer. This full-time role provides flexible support across branch operations, ensuring smooth customer service and accurate transactions during peak periods.

You will assist with teller duties, deposits and withdrawals, maintain records, and help maintain compliance with banking policies. The ideal candidate has a business-related degree, prior experience in banking or retail, strong numeracy, and good

Qualifications

• Graduate in Business Course or equivalent.
• Experience in banking, retail or customer service preferred.
• Strong numerical aptitude and attention to detail.
• Excellent communication and interpersonal skills.
• Flexible across roles and priorities.
• Proficient in basic computer systems and banking software
• Honest and trustworthy with strong ethics
• Team player and collaborative
• Willingness to learn banking knowledge and customer service skills

Responsibilities

• Provide flexible support across branch operations including customer service and teller tasks.
• Process customer transactions with accuracy and efficiency.
• Assist customers with inquiries and account information.
• Maintain records of daily branch operations and transactions.
• Support staff during high-volume periods to ensure continuity.
• Adhere to banking regulations and internal policies.
• Maintain confidentiality of customer information.
• Collaborate with team to deliver quality service.

Skills

Customer service

Numerical aptitude

Attention to detail

Communication skills

Teamwork

Flexibility

Education

Business Course or equivalent

Job description

About the role

City Savings Bank is seeking a Reserve Pool Officer to join our Dipolog Branch in Dipolog City, Zamboanga del Norte. This is a full-time position that plays a vital role in supporting our branch operations and ensuring service excellence to our customers. As a Reserve Pool Officer, you will be part of a flexible workforce that provides comprehensive support across multiple banking functions, maintaining operational efficiency and delivering exceptional customer service. This role is essential to our branch's ability to meet customer demands and maintain service quality during peak periods and staffing fluctuations.

Key responsibilities

• Provide flexible support across various branch operations including customer service, teller functions, and administrative duties as assigned
• Process customer transactions including deposits, withdrawals, loan payments and other banking services with accuracy and efficiency
• Assist customers with inquiries, account information and general banking services
• Maintain accurate records and documentation related to daily branch operations and customer transactions
• Support branch staff during high-volume periods and cover for absent employees to ensure continuity of service
• Adhere to all banking regulations, compliance requirements and internal policies and procedures
• Contribute to a positive team environment and support colleagues in delivering quality customer service
• Perform cash handling and reconciliation duties as required
• Maintain confidentiality and security of customer information and banking data

What we're looking for

• A graduate of Business Course or equivalent.
• Previous experience in banking, retail or customer service environments
• Strong numerical aptitude and attention to detail in financial transactions
• Excellent communication and interpersonal skills with ability to interact professionally with customers and colleagues
• Ability to work flexibly across different roles and adapt to changing priorities
• Proficiency in basic computer systems and banking software applications
• Honest, reliable and trustworthy character with strong ethical values
• Ability to work collaboratively within a team environment
• Willingness to learn and develop banking knowledge and customer service skills
• Valid identification and clearance to work in the banking sector

What we offer

At City Savings Bank, we are committed to supporting the growth and development of our employees. We offer competitive compensation packages, opportunities for career advancement within our branch network, and access to professional development and training programs. Our employees enjoy a supportive work environment with clear pathways for progression and the chance to develop expertise in retail banking. We foster a culture of teamwork, integrity and customer-centricity, where your contributions are valued and recognized.

About us

City Savings Bank is a trusted financial institution dedicated to providing accessible banking services to our communities. We pride ourselves on delivering personalized customer service, building long-term relationships with our clients, and maintaining the highest standards of integrity and professionalism. Our branch network across the Philippines, including our Dipolog branch, serves as a cornerstone of financial services in our local communities. We believe in empowering our employees to succeed and creating an inclusive workplace where everyone can thrive.