Branch Service Officer (Sindangan)

City Savings Bank; Sindangan; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Staff discounts

Training opportunities

Job summary

City Savings Bank is seeking a dedicated Branch Service Officer for the Sindangan branch in Zamboanga del Norte. This full-time role focuses on delivering exceptional customer service and supporting daily branch operations to maintain a trusted community banking presence.

You will greet customers, process deposits and withdrawals, open accounts, promote products, and ensure compliance with banking regulations while contributing to a collaborative team environment.

Qualifications

• Degree in any Business course is required.
• Experience in a customer-facing role is preferred, especially in banking/retail.
• Strong interpersonal and communication skills.
• Excellent numeracy and accuracy in handling transactions.
• Proficiency with computer systems and banking software.
• Ability to work in a team and follow supervisory instructions.
• Trustworthy with confidentiality and data security.
• Flexible to work during branch hours, including Saturdays.
• Knowledge of basic financial products is preferred.

Responsibilities

• Greet customers and assess banking needs, directing to services or staff.
• Process routine banking transactions with accuracy.
• Open new customer accounts and maintain records.
• Promote City Savings Bank products and services.
• Handle inquiries and resolve complaints, escalating when needed.
• Maintain a clean, secure, welcoming branch environment and ensure safety compliance.
• Assist with cash management and daily reconciliation.
• Support Branch Manager and staff with administrative tasks and special projects.
• Adhere to banking regulations, AML requirements and internal policies.

Skills

Customer service

Interpersonal communication

Teamwork

Numeracy

Data security

Education

Business course

Tools

Banking software

Job description

About the role

City Savings Bank is seeking a dedicated Branch Service Officer to join our team at our Sindangan branch in Zamboanga del Norte. This is a full-time position that plays a vital role in delivering exceptional customer service and supporting the day-to-day operations of our retail banking branch. As a Branch Service Officer, you will be the face of City Savings Bank to our customers, ensuring that every interaction reflects our commitment to excellence and customer satisfaction. This role is central to maintaining our branch's reputation and achieving our business objectives within the local community.

What you'll be doing

• Greeting customers in a warm and professional manner, assessing their banking needs and directing them to appropriate services or staff members
• Processing routine banking transactions including deposits, withdrawals, fund transfers and payment collections with accuracy and efficiency
• Opening new customer accounts and maintaining accurate records of account information and customer details
• Promoting City Savings Bank products and services to customers, including savings accounts, loans and other financial solutions
• Handling customer enquiries and resolving complaints in a courteous and professional manner, escalating complex issues when necessary
• Maintaining a clean, secure and welcoming branch environment, ensuring compliance with health and safety standards
• Assisting with cash management and reconciliation procedures at the end of each business day
• Supporting the Branch Manager and senior staff with administrative tasks and special projects as required
• Adhering to all banking regulations, anti-money laundering requirements and internal compliance policies

What we're looking for

• A graduate of any Business Course
• Proven experience in a customer-facing role, preferably within banking, retail or financial services
• Strong interpersonal and communication skills with the ability to interact professionally with customers of diverse backgrounds
• Excellent numeracy skills and accuracy in handling financial transactions
• Proficiency in using computer systems and banking software applications
• Ability to work effectively in a team environment and follow instructions from supervisory staff
• Trustworthiness and integrity, with a commitment to maintaining customer confidentiality and data security
• Flexibility to work during branch operating hours, including potential Saturday operations
• Knowledge of basic financial products and services is preferred

What we offer

• Competitive salary package commensurate with experience and qualifications
• Comprehensive benefits programme including health insurance and life insurance coverage
• Ongoing professional development and training opportunities to enhance your banking knowledge and career progression
• Staff discounts on banking products and services
• A supportive and collaborative work environment with a strong team culture
• Clear career pathway within City Savings Bank for motivated and high-performing individuals
• Flexible work arrangements where applicable to support work-life balance

About us

City Savings Bank is a trusted financial institution committed to providing accessible, reliable banking services to our communities across the Philippines. We pride ourselves on our customer-centric approach, ethical banking practices and dedication to financial inclusion. With a strong presence in regional areas, we understand the unique needs of our customers and strive to deliver personalised service that makes a real difference. Our values of integrity, excellence and community responsibility guide everything we do, and we believe in investing in our employees to build a motivated and skilled workforce.