Branch Operations Head (Bacoor)

City Savings Bank; Imus; Vor Ort; PHP 1.000.000 - 1.600.000; Vollzeit

Benefits dieser Stelle

Health & wellness benefits

Employee discounts on banking products

Training & development opportunities

Zusammenfassung

City Savings Bank is seeking an experienced Branch Operations Head to lead our Bacoor branch in Cavite. This full-time role oversees all operational activities and ensures the smooth functioning of our retail banking services.

You will drive operational excellence, maintain service quality standards, and contribute to the branch's profitability and growth objectives. The role reports to senior management and translates strategic vision into practical actions at the branch level.

Qualifikationen

• Minimum 5–7 years of progressive experience in retail banking operations or branch management.
• Proven track record of successfully managing branch operations, staff teams and achieving targets.
• In-depth knowledge of retail banking products, services, procedures and regulatory requirements in the Philippines.
• Strong understanding of cash management, reconciliation and internal audit procedures.
• Excellent leadership and people management skills with the ability to motivate and develop a diverse team.
• Proficiency in banking systems and software; experience with core banking platforms is advantageous.
• Strong analytical and problem-solving abilities with attention to detail.
• Outstanding communication and interpersonal skills to manage stakeholder relationships.
• Demonstrated commitment to regulatory compliance, risk management and anti-fraud measures.
• Bachelor's degree in Business Administration, Finance, Banking or related field; certification in banking operations or branch management preferred.

Aufgaben

• Oversee all daily operational activities of the Bacoor branch, including cash management, customer service delivery, and compliance with banking regulations.
• Manage and supervise branch staff, including recruitment, training, performance evaluation and development.
• Ensure adherence to internal policies, procedures and regulatory requirements; conduct regular audits and compliance checks.
• Monitor branch financial performance, including revenue targets, cost management and profitability metrics.
• Implement and maintain robust internal controls to safeguard branch assets and prevent fraud.
• Manage customer relations and handle escalated customer complaints with professionalism.
• Coordinate with head office departments to facilitate smooth operations and consistent service delivery.
• Prepare regular reports on branch performance, operational metrics and risk findings.
• Ensure branch premises, systems and security meet standards and remain secure.
• Drive operational improvements and process optimisation to enhance efficiency and customer satisfaction.

Kenntnisse

Leadership

Regulatory compliance

Operational excellence

Team management

Customer service

Ausbildung

Bachelor's degree in Business Administration/Finance/Banking

Tools

Core banking platforms

Jobbeschreibung

About the role

City Savings Bank is seeking an experienced Branch Operations Head to lead our Bacoor branch located in Bacoor City, Cavite. This is a full-time position that sits at the heart of our branch operations, responsible for overseeing all operational activities and ensuring the smooth, efficient functioning of our retail banking services. As Branch Operations Head, you will play a pivotal role in driving operational excellence, maintaining service quality standards, and contributing to the branch's profitability and growth objectives. This position reports directly to senior management and is instrumental in translating the bank's strategic vision into operational reality at the branch level.

Key responsibilities

• Oversee all daily operational activities of the Bacoor branch, including cash management, customer service delivery, and compliance with banking regulations

• Manage and supervise branch staff, including recruitment, training, performance evaluation and development to ensure a motivated and competent team

• Ensure adherence to all internal policies, procedures and regulatory requirements, conducting regular audits and compliance checks

• Monitor branch financial performance, including revenue targets, cost management and profitability metrics

• Implement and maintain robust internal controls to safeguard branch assets and prevent fraud

• Manage customer relations and handle escalated customer complaints or concerns with professionalism and efficiency

• Coordinate with head office departments to facilitate smooth banking operations and ensure consistent service delivery

• Prepare regular reports on branch performance, operational metrics and risk management findings

• Ensure the branch premises, systems and security measures meet established standards and remain secure at all times

• Drive operational improvements and process optimisation initiatives to enhance efficiency and customer satisfaction

What we're looking for

• Minimum 5-7 years of progressive experience in retail banking operations or branch management within a financial institution

• Proven track record of successfully managing branch operations, staff teams and achieving operational targets

• In-depth knowledge of retail banking products, services, procedures and regulatory requirements in the Philippines

• Strong understanding of cash management, reconciliation processes and internal audit procedures

• Excellent leadership and people management skills with the ability to motivate and develop a diverse team

• Proficiency in banking systems and software; experience with core banking platforms is advantageous

• Solid analytical and problem-solving abilities with strong attention to detail

• Outstanding communication and interpersonal skills with the ability to manage stakeholder relationships effectively

• Demonstrated commitment to regulatory compliance, risk management and anti-fraud measures

• Bachelor's degree in Business Administration, Finance, Banking or a related field

• Certification in banking operations or branch management is preferred

What we offer

City Savings Bank is committed to supporting the professional growth and wellbeing of our employees. We offer a competitive compensation package commensurate with experience and performance. Career development opportunities are available through our comprehensive training programmes and clear advancement pathways. We provide flexible work arrangements where applicable, recognising the importance of work-life balance. Our benefits package includes health and wellness initiatives, financial benefits and employee discounts on banking products and services. We foster an inclusive and collaborative workplace culture where your contributions are valued and your career progression is supported.

About us

City Savings Bank is a trusted financial institution committed to delivering innovative banking solutions and exceptional customer service to the communities we serve. With a focus on retail banking excellence, we pride ourselves on building lasting relationships with our customers through reliable, accessible and customer-centric banking services. Our mission is to empower individuals and families to achieve their financial goals whilst maintaining the highest standards of integrity, professionalism and regulatory compliance. We value our employees as key drivers of our success and invest in creating a supportive environment where talent can thrive and contribute meaningfully to our growth.