Branch Service Associate (Surigao Branch)

City Savings Bank; Surigao City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Health and wellness programs

Professional development and training

Employee assistance programs

Preferential banking product rates

Job summary

City Savings Bank is seeking a Branch Service Associate for our Surigao City branch. This full-time role centers on delivering exceptional customer service and seamless banking experiences at the branch level in Surigao del Norte.

You will greet customers, process transactions, open accounts, and provide product information while maintaining accuracy and regulatory compliance. Weekend and holiday shifts may be required based on branch needs.

Qualifications

• Graduate in business, finance or related fields.
• Proven customer service experience in a retail banking or financial services environment.
• Strong numerical and computer literacy with proficiency in banking software systems.
• Excellent communication and interpersonal skills with the ability to engage diverse customer groups.
• Attention to detail and accuracy in handling financial transactions and documentation.

Responsibilities

• Greet customers professionally and address their banking needs and inquiries.
• Process deposits, withdrawals, fund transfers and payments with accuracy.
• Open new accounts and update customer information in the system.
• Explain banking products and services to customers.
• Cross-sell bank products while maintaining ethical standards.
• Manage cash handling and ensure accuracy of cash drawers and compliance with security policies.
• Handle customer queues and support branch operations during peak hours.
• Resolve complaints in a professional and timely manner.
• Maintain accurate records and banking regulatory documentation.
• Assist branch staff with administrative and operational tasks to ensure smooth branch functioning.
• Adhere to all banking regulations, AML policies and data protection guidelines.

Skills

Customer service

Numerical skills

Communication skills

Banking software

Education

Business, Finance or related fields

Tools

Banking software systems

Job description

About the role

City Savings Bank is seeking a Branch Service Associate to join our Surigao City branch. This is a full-time position based in Surigao del Norte, where you will be at the heart of our customer service operations. As a Branch Service Associate, you will play a vital role in delivering exceptional banking services to our retail customers, ensuring their banking experience is seamless, professional and memorable. This position is essential to maintaining our branch's reputation for excellence and supporting the bank's commitment to customer satisfaction and financial inclusion.

What you'll be doing

• Greeting customers with professionalism and courtesy, addressing their banking needs and inquiries
• Processing customer transactions including deposits, withdrawals, fund transfers and payment collections with accuracy and efficiency
• Opening new customer accounts and updating customer information in the banking system
• Assisting customers with product information regarding savings accounts, loans, insurance products and other banking services
• Cross-selling bank products and services to customers whilst maintaining ethical standards
• Maintaining cash handling responsibilities, ensuring accuracy of cash drawers and compliance with security protocols
• Managing customer queues and maintaining branch operations during peak hours
• Resolving customer complaints and concerns in a professional and timely manner
• Maintaining accurate records and documentation as per banking regulatory requirements
• Supporting branch staff with administrative and operational tasks to ensure smooth branch functioning
• Adhering to all banking regulations, anti-money laundering policies and data protection guidelines

What we're looking for

• A graduate of in business, finance or related fields is advantageous
• Proven customer service experience in a retail banking or financial services environment
• Strong numerical and computer literacy with proficiency in banking software systems
• Excellent communication and interpersonal skills with the ability to engage diverse customer groups
• Attention to detail and accuracy in handling financial transactions and documentation
• Ability to work efficiently in a fast-paced environment and manage multiple tasksTrustworthy and reliable character with integrity and professional conduct
• Knowledge of banking products and services, or willingness to undergo comprehensive training
• Ability to work full-time, including potential weekend and holiday shifts as per branch requirements
• Filipino citizenship or legal authorization to work in the Philippines

What we offer

City Savings Bank is committed to providing our employees with a rewarding career and competitive compensation package. We offer a competitive salary commensurate with experience and qualifications.

• health and wellness programs
• opportunities for professional development and training to enhance your banking expertise
• employee assistance programs
• access to banking products at preferential rates

About us

City Savings Bank is a trusted retail banking institution dedicated to serving Filipino families and communities with accessible, affordable and quality banking services. With a strong presence across the Philippines, we are committed to financial inclusion and helping our customers achieve their financial goals. Our mission is to provide reliable, customer-centric banking solutions whilst maintaining the highest standards of integrity, security and professional service. We pride ourselves on our community involvement, employee development and contribution to the economic growth of the regions we serve. At City Savings Bank, our employees are our greatest asset, and we foster a culture of teamwork, excellence and continuous improvement.