Branch Service Pro: Customer Experience & Banking Support

City Savings Bank; Sindangan; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Staff discounts

Training opportunities

Job summary

City Savings Bank is seeking a dedicated Branch Service Officer for the Sindangan branch in Zamboanga del Norte. This full-time role focuses on delivering exceptional customer service and supporting daily branch operations to maintain a trusted community banking presence.

You will greet customers, process deposits and withdrawals, open accounts, promote products, and ensure compliance with banking regulations while contributing to a collaborative team environment.

Qualifications

• Degree in any Business course is required.
• Experience in a customer-facing role is preferred, especially in banking/retail.
• Strong interpersonal and communication skills.
• Excellent numeracy and accuracy in handling transactions.
• Proficiency with computer systems and banking software.
• Ability to work in a team and follow supervisory instructions.
• Trustworthy with confidentiality and data security.
• Flexible to work during branch hours, including Saturdays.
• Knowledge of basic financial products is preferred.

Responsibilities

• Greet customers and assess banking needs, directing to services or staff.
• Process routine banking transactions with accuracy.
• Open new customer accounts and maintain records.
• Promote City Savings Bank products and services.
• Handle inquiries and resolve complaints, escalating when needed.
• Maintain a clean, secure, welcoming branch environment and ensure safety compliance.
• Assist with cash management and daily reconciliation.
• Support Branch Manager and staff with administrative tasks and special projects.
• Adhere to banking regulations, AML requirements and internal policies.

Skills

Customer service

Interpersonal communication

Teamwork

Numeracy

Data security

Education

Business course

Tools

Banking software

Job description

City Savings Bank is seeking a dedicated Branch Service Officer for the Sindangan branch in Zamboanga del Norte. This full-time role focuses on delivering exceptional customer service and supporting daily branch operations to maintain a trusted community banking presence.

You will greet customers, process deposits and withdrawals, open accounts, promote products, and ensure compliance with banking regulations while contributing to a collaborative team environment.