Branch Service Associate (General Santos)

City Savings Bank; General Santos; Vor Ort; PHP 201.000 - 268.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Training and development

Career progression

Health benefits

Inclusive workplace

Employee discounts

Zusammenfassung

City Savings Bank is seeking a Branch Service Associate for our General Santos City branch in South Cotabato. This full-time role focuses on delivering excellent customer service and supporting daily retail banking operations.

You will greet customers, process deposits and withdrawals, open new accounts and explain products, while maintaining accuracy, confidentiality and compliance at all times. Fresh graduates are welcome to apply, and you will receive comprehensive training to develop banking

Qualifikationen

• A graduate of any business course or equivalent.
• Fresh graduates are welcome to apply.
• Proven customer service experience in a retail or banking environment is preferred.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and banking software; experience with banking platforms is a plus.
• Excellent numeracy skills and accuracy in handling financial transactions.
• Reliability, honesty and data security are essential.
• Ability to work flexibly, including potential weekend and holiday shifts.

Aufgaben

• Greet and welcome customers in a professional manner and address banking needs.
• Process deposits, withdrawals, fund transfers and payment collections.
• Open new savings and checking accounts and explain features and terms.
• Provide information about loans, investments and insurance offerings.
• Assist customers with inquiries, account maintenance and documentation requirements.
• Ensure accurate record-keeping and compliance with procedures and regulations.
• Handle cash counting and end-of-shift reconciliation.
• Cross-sell and up-sell banking products based on customer needs.
• Maintain a clean, organized and secure branch environment.
• Support branch marketing initiatives and customer acquisition campaigns.
• Collaborate with colleagues for smooth daily operations.

Kenntnisse

Customer service

Communication skills

Numeracy

Cash handling

Computer literacy

Banking software

Reliability

Adaptability

Ausbildung

Business degree or equivalent

Tools

Banking software

Jobbeschreibung

About the role

City Savings Bank is seeking a Branch Service Associate to join our General Santos City branch in South Cotabato. This is a full-time position that plays a vital role in delivering exceptional customer service and supporting the daily operations of our retail banking branch. As a Branch Service Associate, you will be the face of City Savings Bank, ensuring that every customer interaction reflects our commitment to excellence and builds lasting relationships. This role is fundamental to achieving our branch's business objectives and maintaining customer satisfaction in the General Santos market.

Key responsibilities

• Greet and welcome customers in a professional and courteous manner, addressing their banking needs with efficiency and accuracy


• Process various banking transactions, including deposits, withdrawals, fund transfers and payment collections


• Open new savings and checking accounts, explaining account features, benefits and terms to prospective customers


• Provide information about bank products and services, including loans, investment products and insurance offerings


• Assist customers with general inquiries, account maintenance and documentation requirements


• Ensure accurate record-keeping and compliance with all banking procedures and regulatory requirements


• Handle cash management responsibilities, including cash counting and reconciliation at the end of each shift


• Cross-sell and up-sell appropriate banking products based on customer needs and financial goals


• Maintain a clean, organised and secure branch environment


• Support branch marketing initiatives and participate in customer acquisition campaigns


• Work collaboratively with branch colleagues to ensure smooth daily operations and excellent team performance

What we're looking for

• A graduate of any business course or equivalent.


• Fresh graduates are welcome to apply.


• Proven customer service experience in a retail or banking environment is preferred


• Strong communication and interpersonal skills with the ability to engage customers effectively


• Proficiency with computer systems and banking software; experience with banking platforms is a plus


• Excellent numeracy skills and accuracy in handling financial transactions


• Reliability, honesty and a strong commitment to confidentiality and data security


• Ability to work flexibly, including potential weekend and holiday shifts as required


• Basic knowledge of banking products and services or willingness to develop this knowledge through training


• Positive attitude, professionalism and dedication to customer satisfaction


• Fluency in English and the local language is essential for effective customer interaction

About City Savings Bank

City Savings Bank is a trusted financial institution committed to providing accessible, reliable banking solutions to communities across the Philippines. With a focus on customer-centric service and financial inclusion, we have built strong relationships with our customers through transparent practices, competitive products and dedicated support. Our branch network continues to grow, and we pride ourselves on fostering a workplace culture that values integrity, teamwork and professional development. At City Savings Bank, we believe that our employees are our greatest asset, and we invest in their growth and success.

What we offer

• Competitive salary and benefits package commensurate with experience


• Comprehensive training and development programmes to enhance your banking knowledge and career skills


• Opportunities for career progression within City Savings Bank's expanding branch network


• Health and wellness benefits to support your wellbeing


• Inclusive workplace culture that values diversity and encourages professional growth


• Employee discounts on banking products and services


• Supportive team environment with collaborative colleagues and experienced mentors