Branch Service Associate (

City Savings Bank; Pagadian; Vor Ort; PHP 167.000 - 279.000; Vollzeit

Benefits dieser Stelle

Staff benefits

Work-life balance initiatives

Zusammenfassung

City Savings Bank seeks a Branch Service Associate for its Pagadian City branch in Zamboanga Del Sur. This full-time role handles customer service, transactions, and account support, acting as the face of the bank in the community.

Fresh graduates are welcome; prior customer service in retail banking is preferred. You will assist with deposits, withdrawals, accounts and inquiries while promoting bank products and maintaining records.

Qualifikationen

• Graduate of any business course.
• Fresh graduates are welcome to apply.
• Experience in customer service preferred.
• Proficient in using computers and banking software.
• Strong communication and data accuracy.

Aufgaben

• Greet customers and provide prompt service at the branch counter.
• Process deposits, withdrawals, fund transfers, and bill payments accurately.
• Open new accounts and explain features and products.
• Assist customers with balances, history, and services.
• Promote savings accounts, loans, and investment options.
• Maintain records and documentation for transactions.
• Ensure compliance with banking regulations and policies.
• Resolve concerns and escalate complex issues as needed.
• Support branch operations including cash handling and vault procedures.
• Participate in meetings and training to stay updated.

Kenntnisse

Strong communication

Customer service

Numeracy

Computer literacy

Teamwork

Attention to detail

Ausbildung

Business course graduate

Jobbeschreibung

About the role

City Savings Bank is seeking a dedicated Branch Service Associate to join our team at our Pagadian City branch in Zamboanga Del Sur. This is a full-time position that plays a crucial role in delivering exceptional customer service and support to our valued clients. As a Branch Service Associate, you will be the face of City Savings Bank, providing frontline assistance and ensuring every customer interaction reflects our commitment to excellence. This role is essential in maintaining our reputation for quality banking services and building long-term customer relationships within the local community.

What you'll be doing

• Greeting customers warmly and providing prompt, courteous service at the branch counter

• Processing customer transactions including deposits, withdrawals, fund transfers, and bill payments accurately and efficiently

• Opening new customer accounts and explaining account features, benefits, and banking products

• Assisting customers with inquiries regarding account balances, transaction history, and banking services

• Promoting and cross-selling bank products and services such as savings accounts, loans, and investment options

• Maintaining accurate records and documentation for all transactions processed

• Ensuring compliance with banking regulations, security procedures, and internal policies

• Resolving customer concerns and complaints professionally and escalating complex issues when necessary

• Supporting branch operations including cash handling, vault procedures, and branch maintenance

• Participating in staff meetings and training sessions to stay updated on products, services, and company policies

What we're looking for

• A graduate of any business course

• Fresh graduates are open to apply.

• Previous experience in customer service or a retail banking environment is highly preferred

• Strong communication skills with the ability to interact professionally with diverse customers

• Basic numeracy skills and accuracy in handling financial transactions

• Proficiency in using computer systems and banking software applications

• Excellent organisational and time management abilities

• Trustworthiness and integrity, with a commitment to maintaining confidentiality and data security

• Ability to work collaboratively within a team environment

• Flexibility to work scheduled shifts, including potential weekend availability

• Knowledge of banking products and services, or willingness to learn and develop expertise

• Strong problem-solving skills and customer-centric approach to service delivery

What we offer

At City Savings Bank, we are committed to supporting the professional and personal development of our employees. We offer competitive remuneration packages commensurate with experience and qualifications. Our benefits include opportunities for career progression within the banking sector, ongoing training and development programmes to enhance your banking knowledge and customer service skills, and a supportive work environment that values employee contributions. We also provide staff benefits and work-life balance initiatives to ensure our team members can perform at their best. We believe in creating an inclusive workplace where every employee is respected and appreciated for their unique contributions.

About us

City Savings Bank is a trusted financial institution dedicated to providing quality banking services to individuals and businesses in our communities. With a commitment to accessibility, reliability, and customer-focused solutions, we have established ourselves as a valued partner in the financial wellbeing of our clients. Our mission is to deliver innovative banking products and services whilst maintaining the highest standards of professionalism and integrity. We pride ourselves on our strong community presence and our ability to understand and respond to the unique banking needs of our customers across the regions we serve, including our branches throughout Mindanao.