Branch Operations Head (Olongapo)

City Savings Bank; Olongapo; Vor Ort; PHP 900.000 - 1.300.000; Vollzeit

Benefits dieser Stelle

Competitive salary and incentives

Professional development opportunities

Health and wellness benefits

Supportive workplace culture

Training programmes

Zusammenfassung

City Savings Bank in the Philippines seeks a Branch Operations Head for its Olongapo City, Zambales branch. You will oversee daily branch operations, ensure regulatory compliance, risk controls, and deliver excellent customer service.

You will lead staff recruitment, training, performance, budgeting, and drive sales aligned with bank targets, while maintaining integrity and a positive team culture.

Qualifikationen

• Bachelor's degree in Finance, Business Administration, or related field.
• 5–7 years in retail banking operations or branch management.
• Proven track record of managing branch operations and achieving targets.
• Knowledge of banking regulations, compliance requirements, and risk management.
• Strong leadership and people management skills.
• Excellent customer service and diplomacy.
• Financial acumen and proficiency in banking systems.
• Fluency in English and Filipino.
• Ability to handle multiple priorities under pressure.
• Detail-oriented with strong organisational skills.
• Knowledge of retail banking products is preferred.
• Experience in sales and business development in banking is advantageous.

Aufgaben

• Lead and manage all branch operations, ensuring smooth day-to-day functioning and achievement of operational targets.
• Oversee staff management, including recruitment, training, performance evaluation, and development of branch personnel.
• Ensure strict compliance with banking regulations, internal policies, and risk management procedures.
• Monitor cash management, security protocols, and safeguarding of bank assets.
• Implement and maintain quality standards for customer service across all branch functions.
• Manage branch finances, budgeting, and financial reporting to senior management.
• Drive sales and revenue generation initiatives aligned with bank targets.
• Handle customer complaints and resolve operational issues promptly and professionally.
• Conduct regular audits and inspections to ensure adherence to banking standards.
• Foster a positive workplace culture and promote employee engagement and satisfaction.
• Coordinate with head office departments to ensure effective communication and implementation of bank-wide initiatives.

Kenntnisse

Leadership

People management

Regulatory compliance

Banking software

Customer service

Financial acumen

Communication

Ausbildung

Bachelor's degree in Finance, Business Administration, or related field

Tools

Banking systems

Jobbeschreibung

About us

City Savings Bank is a trusted financial institution dedicated to providing comprehensive banking solutions to individuals and businesses across the Philippines. With a commitment to excellence, customer service, and innovation, we have established ourselves as a reliable partner in our customers' financial journeys. Our branch network continues to expand, and we pride ourselves on maintaining the highest standards of professionalism and integrity in all our operations.

About the role

We are seeking an experienced and dynamic Branch Operations Head to lead our branch operations in Olongapo City, Zambales. This is a full-time position that plays a crucial role in the success of our retail banking operations. As Branch Operations Head, you will be responsible for overseeing all operational activities of the branch, ensuring compliance with banking regulations, and delivering exceptional service to our customers. This role is essential to achieving our strategic objectives in the region and maintaining City Savings Bank's reputation for excellence.

Key responsibilities

• Lead and manage all branch operations, ensuring smooth day-to-day functioning and achievement of operational targets
• Oversee staff management, including recruitment, training, performance evaluation, and development of branch personnel
• Ensure strict compliance with banking regulations, internal policies, and risk management procedures
• Monitor cash management, security protocols, and safeguarding of bank assets
• Implement and maintain quality standards for customer service across all branch functions
• Manage branch finances, budgeting, and financial reporting to senior management
• Drive sales and revenue generation initiatives aligned with bank targets
• Handle customer complaints and resolve operational issues promptly and professionally
• Conduct regular audits and inspections to ensure adherence to banking standards
• Foster a positive workplace culture and promote employee engagement and satisfaction
• Coordinate with head office departments to ensure effective communication and implementation of bank-wide initiatives

What we're looking for

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum 5-7 years of experience in retail banking operations or branch management
• Proven track record of successfully managing branch operations and achieving operational targets
• Strong knowledge of banking regulations, compliance requirements, and risk management practices
• Excellent leadership and people management skills with the ability to motivate and develop teams
• Outstanding customer service orientation and ability to handle difficult situations diplomatically
• Strong financial acumen and proficiency in banking systems and software
• Excellent communication and interpersonal skills in English and Filipino
• Ability to work under pressure and manage multiple priorities effectively
• Detail-oriented with strong organisational and problem-solving abilities
• Knowledge of retail banking products and services is preferred
• Experience in sales and business development in banking is advantageous

What we offer

City Savings Bank is committed to providing a rewarding work environment and competitive benefits package for our employees. We offer competitive salary and performance-based incentives, opportunities for professional development and career advancement within the organisation, comprehensive health and wellness benefits, and a supportive workplace culture that values collaboration and innovation. We believe in investing in our people and creating an environment where you can grow your career whilst maintaining a healthy work-life balance. Additional benefits include training programmes to enhance your banking expertise, access to employee assistance programmes, and opportunities to work with a dedicated team committed to delivering exceptional service.