Branch Head

QUEEN CITY DEVELOPMENT BANK, INC.; Pogo Grande; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Professional development opportunities

Flexible working arrangements

Job summary

Queen City Development Bank, Inc. seeks an experienced Branch Head to lead Dagupan City operations. You will manage customer service, transaction processing, and regulatory compliance while driving growth and profitability.

The role requires strong leadership, strategic planning, and the ability to motivate a banking team to exceed targets. You will oversee budgeting, risk controls, and performance metrics, building relationships with clients and the community.

Qualifications

• 5–7 years of experience in retail banking or branch management
• Proven track record of achieving financial targets
• Excellent leadership and team-management skills
• Strong knowledge of banking products, services, and regulations

Responsibilities

• Oversee all branch operations including customer service delivery and compliance
• Develop and implement strategies to achieve deposit mobilisation, loan disbursement, and revenue targets
• Lead, coach, and manage the branch team to ensure high-quality service
• Build and maintain relationships with customers, corporate clients, and community stakeholders
• Ensure compliance with risk management, AML regulations, and statutory requirements
• Monitor branch performance metrics and drive improvements

Skills

Leadership

Client relations

Regulatory knowledge

Risk management

Achieving targets

People management

Analytics

Communication

Education

Bachelor's degree in Business Administration, Finance, Banking or related field

Tools

Banking software systems

Microsoft Office

Job description

About the role

We are seeking an experienced and dynamic Branch Head to lead our branch operations at Queen City Development Bank, Inc. in Dagupan City, Pangasinan. This is a full-time position offering a unique opportunity to manage a key banking operation and drive business growth within our retail banking division. As Branch Head, you will be responsible for overseeing all aspects of branch operations, ensuring excellent customer service, meeting financial targets, and leading a dedicated team of banking professionals. This role is pivotal in achieving our strategic objectives and strengthening our presence in the local banking market.

Key responsibilities

• Oversee all branch operations, including customer service delivery, transaction processing, and compliance with banking regulations and policies
• Develop and implement strategies to achieve and exceed branch financial targets, including deposit mobilisation, loan disbursement, and revenue generation
• Lead, motivate, and manage the branch team, providing coaching, training, and performance management to ensure high-quality service delivery
• Build and maintain strong relationships with customers, corporate clients, and community stakeholders to expand the bank's customer base
• Ensure strict adherence to risk management protocols, anti-money laundering regulations, and all statutory requirements
• Monitor and analyse branch performance metrics, identifying opportunities for improvement and implementing corrective actions
• Manage branch resources efficiently, including budgeting, inventory management, and cost control
• Conduct regular audits and reviews to ensure compliance with internal policies and external regulatory requirements
• Represent the bank at community events and maintain a positive public image
• Liaise with head office departments to elevate issues, report performance, and coordinate strategic initiatives

What we're looking for

• Minimum 5-7 years of experience in retail banking or branch management within a financial institution
• Proven track record of achieving and exceeding financial targets and business objectives
• Strong leadership and people management skills with the ability to motivate and develop team members
• In-depth knowledge of banking products, services, and retail banking operations
• Sound understanding of banking regulations, compliance requirements, and risk management frameworks
• Excellent customer service orientation with a commitment to delivering exceptional client experiences
• Strong analytical and problem-solving abilities with keen attention to detail
• Proficiency in banking software systems and Microsoft Office applications
• Bachelor's degree in Business Administration, Finance, Banking, or related field
• Professional certifications in banking or financial services (desirable)
• Excellent communication and interpersonal skills in English and local languages
• Ability to work under pressure and manage multiple priorities effectively

What we offer

Queen City Development Bank, Inc. is committed to the professional growth and wellbeing of our employees. We offer a competitive compensation package including an attractive salary commensurate with experience, performance-based bonuses, and comprehensive benefits. Our benefits include health insurance coverage, retirement benefits, and professional development opportunities to enhance your banking expertise and career progression. We foster a collaborative and inclusive work environment that values innovation, integrity, and customer excellence. We also provide flexible working arrangements where applicable and promote work-life balance to ensure the wellbeing of our team members.

About us

Queen City Development Bank, Inc. is a progressive banking institution committed to delivering quality financial services to individuals, businesses, and communities across the Philippines. With a strong foundation built on principles of trust, innovation, and customer-centricity, we strive to be the preferred banking partner for our clients. Our mission is to provide accessible, reliable, and responsive banking solutions that contribute to the economic development and prosperity of the communities we serve. We pride ourselves on maintaining high ethical standards, fostering a culture of excellence, and supporting the professional growth of our dedicated team members.