Reservations Team Lead - Drive Bookings & Guest Experience

TASQ Staffing Solutions; Cebu City; On-site; PHP 391,000 - 580,000; Full time

Job summary

A staffing solutions company based in Cebu City is seeking an experienced Reservations Supervisor to oversee the reservations team. This role involves supervision of daily activities, monitoring team performance, and enhancing the customer experience. The ideal candidate has a strong background in reservations, customer service, and sales. Leadership experience and knowledge of GDS tools are essential. This is an onsite role with no fixed schedule.

Qualifications

• Strong background in reservations and customer service.
• Hands-on knowledge of GDS tools required.
• Experience in managing a team.

Responsibilities

• Supervise daily activities of the reservations team.
• Monitor and evaluate team performance.
• Manage the reservation process across channels.
• Collaborate with Sales, Customer Service, and Operations teams.
• Develop strategies to drive occupancy and improve service delivery.
• Handle escalated customer concerns professionally.
• Prepare performance reports and booking trends.
• Train new staff and ensure team upskilling.

Skills

Leadership experience

Customer service

Knowledge of GDS tools

Sales abilities

Job description

A staffing solutions company based in Cebu City is seeking an experienced Reservations Supervisor to oversee the reservations team. This role involves supervision of daily activities, monitoring team performance, and enhancing the customer experience. The ideal candidate has a strong background in reservations, customer service, and sales. Leadership experience and knowledge of GDS tools are essential. This is an onsite role with no fixed schedule.