Reservations Team Lead — Onsite Cebu, Growth & Leadership

TASQ Staffing Solutions; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

10 vacation leaves

10 sick leaves

5 emergency leaves

HMO Health Insurance after 4 months

Job summary

A staffing solutions company in Cebu City is seeking a leader for their reservations team. This role involves supervising team operations, ensuring exceptional customer service, and managing travel reservations processes. Ideal candidates will have a Bachelor's degree, at least 3 years of experience in travel reservations within the BPO industry, and previous leadership experience. The company offers benefits such as health insurance after regularization and vacation leave.

Qualifications

• At least 3 years in travel reservations customer service in the BPO industry.
• Minimum of 2 years in a supervisory or leadership role.
• Proficient in using GDS platforms.

Responsibilities

• Lead and supervise the reservations team, conducting daily briefings and training.
• Oversee daily reservations handling including inquiries and bookings.
• Ensure accurate customer service for guest requests and complaints.
• Monitor team productivity and service quality to meet targets.

Skills

Travel reservations experience

Customer service skills

Leadership skills

Proficient in GDS platforms

Sales experience

Education

Bachelor's degree

Job description

A staffing solutions company in Cebu City is seeking a leader for their reservations team. This role involves supervising team operations, ensuring exceptional customer service, and managing travel reservations processes. Ideal candidates will have a Bachelor's degree, at least 3 years of experience in travel reservations within the BPO industry, and previous leadership experience. The company offers benefits such as health insurance after regularization and vacation leave.